ESET Remote monitoring and management

[Microbe 6]

Hi ESET Team, 

 

Our client have a question see the below:

I am following to below instruction from ESET website to use ESET RMM for connection to user’s PC but it does not work. Can you please assist?

Please note ESET RMM has already been activated in policy. : https://help.eset.com/ees/8/en-US/how_activate_rmm.html

 

To initiate a remote control session, click on the "Actions" button next to the client PC or select the PC and click the “Remote Management” option from the toolbar.

In the drop-down menu, select the "Remote Desktop" option or "Take Control" to start a remote-control session.- Our client 

 

Is the Remote monitoring and management will work if they have existing 3rd part plugin?

 

I

 

 

[Microbe 6]

Our client is using ESET PROTECT from ESET MSP

 

Cheers, 

Microbe support

[Marcos 5,295]

According to https://help.eset.com/eea/11/en-US/idh_config_ermm.html, plug-ins for the following 3rd party RMM solutions are supported:

• ESET Direct Endpoint Management plugin for ConnectWise Automate
• ESET Direct Endpoint Management plugin for N-able N-central
• ESET Direct Endpoint Management plugin for N-able RMM
• ESET Direct Endpoint Management plugin for NinjaOne
• ESET Direct Endpoint Management plugin for Datto RMM
• ESET Direct Endpoint Management plugin for Kaseya VSA

 

[IggyPop 22]

Yea @Marcos is right all our integrations which are completed by our development use ermm policies used by the endpoint.

Do you know what RMM does this customer use?

Thanks,

Ingemar