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ESET Remote monitoring and management


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Hi ESET Team, 

 

Our client have a question see the below:

I am following to below instruction from ESET website to use ESET RMM for connection to user’s PC but it does not work. Can you please assist?
Please note ESET RMM has already been activated in policy. : https://help.eset.com/ees/8/en-US/how_activate_rmm.html
 
To initiate a remote control session, click on the "Actions" button next to the client PC or select the PC and click the “Remote Management” option from the toolbar.
In the drop-down menu, select the "Remote Desktop" option or "Take Control" to start a remote-control session.- Our client 
 
Is the Remote monitoring and management will work if they have existing 3rd part plugin?
 
Iimage.thumb.png.82842d323de539684888dbf617fbae69.png

 

 

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Yea @Marcos is right all our integrations which are completed by our development use ermm policies used by the endpoint.

Do you know what RMM does this customer use?

Thanks,

Ingemar

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Hi ESET Team, 

 

I will share the above information from our client. 

Do you know what RMM does this customer use? from this question i already emailed him and still waiting for his reponse

 

Cheers, 

Microbe Support

 

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