LouisH 0 Posted 2 hours ago Share Posted 2 hours ago Good day, We updated some of our computers to 11.1.2052.0 endpoint security on the Eset Protection Platform. Eset uninstalled the old one and could not reinstall the new version. The error on Eset Protection Platfor show task failed please try to install manually. When we try to reinstall mannauly we get an the installation was not successfull error, 30 computers are giving this error MSI.1714 We ran Eset uninstaller tool in safe mode and uninstalled all eset products and restarted the computers and it seems to works However we have multiple remote sites with no IT Employees. Is there anyway to do this remotely ? We are currently at a massive risk. Regards, Please find attached Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,269 Posted 2 hours ago Administrators Share Posted 2 hours ago Please provide logs collected with ESET Log Collector from the machine in question for a start. Don't you use an auto-update policy to update Endpoint automatically after a computer restart? If some of the machines with Endpoint are not managed, are auto-updates enabled in the advanced update setup? Quote Link to comment Share on other sites More sharing options...
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