Tts 0 Posted July 13 Share Posted July 13 I didn't receive an email, opened 4 or 5 tickets and all never resulted in a response or with a confirmation email with a reference number. I think something is off with the email. Public ID is: 3B3-2SD-W47 Can you please help??? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,211 Posted July 13 Administrators Share Posted July 13 A verification email was sent to the license owner's email address exxxxxd@hotmail.com. It appears that the license was issued in Sri Lanka but you are from Israel. We recommend to purchase licenses from authorized ESET distributor and resellers. Quote Link to comment Share on other sites More sharing options...
Tts 0 Posted July 13 Author Share Posted July 13 Thanks for the prompt response, Marcos. Does that mean the reseller needs to verify the purchase? I have indeed bought it from a third party vendor (I thought they were an authorized one). Considering the license is enabled on my account I am quite confused of the process here. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,211 Posted July 13 Administrators Share Posted July 13 Licenses are supposed to be registered to end users by the ESET distributor or reseller. Yours is registered in the name of UvXXdu SeXXXXXXXne and was issued in Sri Lanka. This user has several licenses almost all of which are overused. I'm afraid it's likely you have become victim to fraud. If the seller cannot change the registration information to yours, he's not an authorized reseller and I'd suggest asking for a refund. Quote Link to comment Share on other sites More sharing options...
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