ESET Insiders Trooper 66 Posted August 8 ESET Insiders Share Posted August 8 Hi everyone, I am running into an issue with uninstalling the ESET Management Agent. I am on version 11.2.2076.0 which is the latest version. I am uninstalling this silently via command prompt using MsiExec.exe. Yes, the command prompt is elevated. However, it does not uninstall where everything else like ESET Endpoint Security as well as ESET Inspect do not have this issue. When I try to uninstall it manually from the control panel, I am presented with this error. I click on cancel and can then am able to select remove and am then able to enter in the password that I am using to lock down the gui. Everything seems to be fine but then I am told that the password is incorrect, but the password is correct. Any help on this please? Thanks in advance. I am running Windows 11 Enterprise. Quote Link to comment Share on other sites More sharing options...
ESET Insiders Trooper 66 Posted August 8 Author ESET Insiders Share Posted August 8 Of note, I am also unable to uninstall ESET Secure Authentication. No errors but it just seems to roll back. I am on version 3.0.69.0 Quote Link to comment Share on other sites More sharing options...
ESET Insiders Trooper 66 Posted August 9 Author ESET Insiders Share Posted August 9 Guess I will have to open a ticket, yet again. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted August 10 Administrators Share Posted August 10 I was unable to find such issue reported before. If using the ESET Uninstall tool in safe mode to remove the agent is not an option and the agent is not connecting to the PROTECT server any more, technical support will provide further instructions. Quote Link to comment Share on other sites More sharing options...
Deditio 0 Posted August 28 Share Posted August 28 On 8/10/2024 at 2:08 PM, Marcos said: I was unable to find such issue reported before. If using the ESET Uninstall tool in safe mode to remove the agent is not an option and the agent is not connecting to the PROTECT server any more, technical support will provide further instructions. I am encountering the same issues. Now for me, I can't easily boot them in safe mode. Any other options? Isn't there a command line uninstall option without booting in safe mode? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,243 Posted August 28 Administrators Share Posted August 28 38 minutes ago, Deditio said: I am encountering the same issues. Now for me, I can't easily boot them in safe mode. Any other options? Isn't there a command line uninstall option without booting in safe mode? Unfortunately I have no idea why you can't boot to safe mode. If you have troubles removing the management agent, please raise a support ticket. Quote Link to comment Share on other sites More sharing options...
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