Doug80122 0 Posted May 30 Share Posted May 30 There are three members in my family and all three of us have ESET subscriptions. Mine is the only one that pops up several times a day with information that an update is ready to download. I tried a couple of months ago to get help and didn't get much but the problem seemed to resolve itself. Now it is back and instead of a few times a week, it is now multiple times a day. If I ignore it, the message keeps appearing and I get a reminder on my Taskbar to address it. If I download the update it does nothing to keep the pop up from continuing to alert me that there is an important update for me. Again, this never happens with my other family member's accounts. If anyone has any ideas that would be great. I'm about ready to give up and get a different security program since this is getting really annoying. Thank you. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted May 30 Administrators Share Posted May 30 Please provide logs collected with ESET Log Collector. I suspect that you have enabled notifications about engine updates: Quote Link to comment Share on other sites More sharing options...
itman 1,746 Posted May 30 Share Posted May 30 Post what Eset version you have installed. I suspect these Eset update popups are informing you that a new version of Eset is available for download and installation. Quote Link to comment Share on other sites More sharing options...
Doug80122 0 Posted June 3 Author Share Posted June 3 It is version 17.1.11.0 I ran the Log Collector and the results are attached. collector_log.txt Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted June 3 Administrators Share Posted June 3 collector_log.txt is just an operational log generated by ELC. Please supply the whole zip archive generated by ELC as well as a screenshot of the pop-up window that you are getting. Quote Link to comment Share on other sites More sharing options...
Doug80122 0 Posted June 15 Author Share Posted June 15 It says the zipped file exceeds the maximum allowed. (I'm working on getting a screenshot for you. Thank you for your help. Quote Link to comment Share on other sites More sharing options...
Doug80122 0 Posted June 19 Author Share Posted June 19 Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted June 19 Administrators Share Posted June 19 Turning off this setting in the advanced update setup will prevent the window from popping up before update: Quote Link to comment Share on other sites More sharing options...
Doug80122 0 Posted June 20 Author Share Posted June 20 Thank you for your help. However, I have looked everywhere and can't seem to find the "Profile" option you show in your screenshot. Any tip there? Thank you again. Quote Link to comment Share on other sites More sharing options...
matte 4 Posted June 20 Share Posted June 20 It's in the Update tab, then click on the "Profiles" subsection, in there you should have "Updates" then you can find the "Ask before downloading update" option Quote Link to comment Share on other sites More sharing options...
Doug80122 0 Posted June 22 Author Share Posted June 22 Hello, I might have a different version of ESET. This is what my main screen looks like. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,267 Posted June 22 Administrators Share Posted June 22 Press F5 or navigate to Setup -> Advanced setup to get to advanced settings. Quote Link to comment Share on other sites More sharing options...
Doug80122 0 Posted June 25 Author Share Posted June 25 Thank you! I found it, changed the setting and I'll see if that works. Quote Link to comment Share on other sites More sharing options...
Doug80122 0 Posted July 4 Author Share Posted July 4 So far, so good! Thank you for your help. Quote Link to comment Share on other sites More sharing options...
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