Yann ILAS 0 Posted April 30 Share Posted April 30 Hello 👋 I get an error during the installation of efs on a desktop running Ubuntu 24.04. Here is the log : yann@desk01:~$ sudo grep Error /var/log/eset/RemoteAdministrator/Agent/trace.log 2024-04-30 09:47:56 Error: CSystemConnectorModule [Thread 7641384006c0]: SoftwareInstallation: Task execution failed with: SoftwareInstallation: Failed to install binary package '/tmp/9f54-69d3-e6b9-c0d2/efs.x86_64.bin' with exit code: 1, stdout: , stderr: The output of the manual installation of that package : root@desk01:/tmp/9f54-69d3-e6b9-c0d2# apt install ./efs-10.2.41.0.x86_64.deb Reading package lists... Done Building dependency tree... Done Reading state information... Done Note, selecting 'efs' instead of './efs-10.2.41.0.x86_64.deb' Some packages could not be installed. This may mean that you have requested an impossible situation or if you are using the unstable distribution that some required packages have not yet been created or been moved out of Incoming. The following information may help to resolve the situation: The following packages have unmet dependencies: efs : Depends: linux-headers-generic-hwe-20.04 but it is not installable or linux-headers-generic-hwe-18.04 but it is not installable or linux-headers-generic-hwe-16.04 but it is not installable or linux-headers-amd64 but it is not installable E: Unable to correct problems, you have held broken packages. The dependencies : root@desk01:/tmp/9f54-69d3-e6b9-c0d2# dpkg -I efs-10.2.41.0.x86_64.deb | grep Depends Depends: gcc, make, perl, openssl, tar, nftables, ca-certificates, linux-headers-generic|linux-headers-amd64, linux-headers-generic-hwe-20.04|linux-headers-generic-hwe-18.04|linux-headers-generic-hwe-16.04|linux-headers-amd64, libelf-dev|libelf-devel|elfutils-libelf-devel, libudev1, cron|cronie|systemd-cron, anacron, libsqlite3-0, btrfs-progs, libcurl|libcurl4|libcurl3, libnss3-tools Ubuntu 24.04 does not seem to have the package linux-headers-amd64 How can I solve that issue ? Thanks 🙂 Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,235 Posted April 30 Administrators Solution Share Posted April 30 According to https://help.eset.com/essl/10.2/en-US/?system_requirements.html, the latest supported version of Ubuntu is 22.04 LTS. Support for 24.04 LTS will be added in the upcoming version of ESET Server Security for Linux which is planned to be released in the following weeks. Yann ILAS 1 Link to comment Share on other sites More sharing options...
shx 0 Posted May 20 Share Posted May 20 some of these so called "following weeks" have already passed and there is still no support for the CURRENT Ubuntu 24.04 LTS server release, - for a product, that calls itself compatible with "Ubuntu Server". You should be honest to your customers and change this into: "Compatible with older versions of Ubuntu Server", but not the most current, and therefore most secure versions of that OS. I own a license payed till 2026 and I'm not downgrading my server OS version to something outdated, because you missed all the 24.04 beta versions that you could have used to make your security solution compatible. It's a shame that you behave, as if that new LTS version just popped up completely unexpected and that you now need some weeks, that summed up is now more than a month, to get this most obvious maintenance job done. Get it done!! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,235 Posted May 20 Administrators Share Posted May 20 We had been actively working on a solution for some time when the final version of Ubuntu 24.04 was released, it is not that we started working on it when it was released. A new version of ESET Server Security for Linux is being prepared and will be released very soon, it's definitely not a matter of weeks but rather days. Link to comment Share on other sites More sharing options...
Gregecslo 8 Posted May 21 Share Posted May 21 @Marcos will new version also address this: Syscall init_module returns error ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,235 Posted May 21 Administrators Share Posted May 21 Yes, it should as it contains the changes and improvements from the latest version of ESET Endpoint Antivirus for Linux, ie: FIXED: Compilation of eset_rtp and eset_wap fails with latest kernel versions Link to comment Share on other sites More sharing options...
Yann ILAS 0 Posted May 31 Author Share Posted May 31 On 5/20/2024 at 7:28 PM, Marcos said: We had been actively working on a solution for some time when the final version of Ubuntu 24.04 was released, it is not that we started working on it when it was released. A new version of ESET Server Security for Linux is being prepared and will be released very soon, it's definitely not a matter of weeks but rather days. Hi Marcos 👋🏻 Do you have some information about the release of that version ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,235 Posted May 31 Administrators Share Posted May 31 ESET Server Security for Linux 10.3.3.0 with support for Ubuntu 24.04 LTS was released on May 22: https://forum.eset.com/topic/41081-eset-server-security-for-linux-10330-has-been-released. Yann ILAS 1 Link to comment Share on other sites More sharing options...
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