Super_Spartan 56 Posted March 28 Share Posted March 28 Ever since updating to the new NOD32 17.1.9.0 last night my VPN which is hide.me can't connect until I either disable NOD32 temporarily or disable the Network Traffic Scanner, once it is connected and I enable NOD32 the VPN will continue to work but the initial connection doesn't happen anymore until NOD32 is disabled or the Network Traffic Scanner is diabled. I have also added the VPN to the exclusions and also allowed it in the web access under excluded apps Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 28 Administrators Share Posted March 28 Please carry on as follows: Enable advanced logging under Help and support -> Technical support Reproduce the issue Stop logging Collect logs with ESET Log Collector and upload the generated archive here. Quote Link to comment Share on other sites More sharing options...
Super_Spartan 56 Posted March 28 Author Share Posted March 28 21 minutes ago, Marcos said: Please carry on as follows: Enable advanced logging under Help and support -> Technical support Reproduce the issue Stop logging Collect logs with ESET Log Collector and upload the generated archive here. eav_logs.zip Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 29 Administrators Share Posted March 29 Does excluding also C:\Windows\System32\dasHost.exe in Web access protection setup make a difference? Quote Link to comment Share on other sites More sharing options...
Super_Spartan 56 Posted March 29 Author Share Posted March 29 5 hours ago, Marcos said: Does excluding also C:\Windows\System32\dasHost.exe in Web access protection setup make a difference? Unfortunately, I had to uninstall NOD32 as I had to work and this was causing me a lot of headaches. Quote Link to comment Share on other sites More sharing options...
DanielB 0 Posted March 30 Share Posted March 30 Where can I find the changelog for this version? Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 30 Administrators Share Posted March 30 1 hour ago, DanielB said: Where can I find the changelog for this version? It will be available with the release of v17.1.9 soon. Quote Link to comment Share on other sites More sharing options...
itman 1,659 Posted March 30 Share Posted March 30 (edited) On 3/28/2024 at 11:55 AM, Super_Spartan said: last night my VPN which is hide.me can't connect until I either disable NOD32 temporarily or disable the Network Traffic Scanner, once it is connected and I enable NOD32 the VPN will continue to work Add exclusion to Web Access protection per; Quote If the application in question is not a browser or email client, you can completely exclude it from Web access protection (doing this for the browser or email client would leave you exposed). Any application that had its communication filtered in the past should already be in the list provided to you when adding an exception, so manually adding one should not be necessary. https://help.eset.com/eea/10.1/en-US/solving_problems_protocol_filtering.html The exclusion being; 8. Antivirus / Firewall Quote If you’re using any Firewall/Security/Anti-virus software(s) on your computer, please disable them temporarily and see if that clears the problem? If it does, you will need to add an exclusion for hide.me VPN client file below into your Firewall/Security/Anti-virus software(s). C:\Program files (x86)\hide.me VPN\hide.me.exe https://hide.me/en/knowledgebase/why-a-vpn-connection-could-not-be-established/ Edited March 30 by itman Quote Link to comment Share on other sites More sharing options...
Israeli 8 Posted April 3 Share Posted April 3 Here you can fix the problem and I tested it with ProtonVPN: ESSPUSR 1 Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 3 Administrators Share Posted April 3 The logs have been forwarded to developers for perusal. Will keep you posted. P_ESSW-18061 Quote Link to comment Share on other sites More sharing options...
Super_Spartan 56 Posted April 3 Author Share Posted April 3 (edited) 10 hours ago, Israeli said: Here you can fix the problem and I tested it with ProtonVPN: Yes I tried that and it did work but if you do that, the ESET icons shows warning like something is wrong which I don't like. I have been asking for years for ESET to allow us to selectively install some of the components like Avast/AVG does but in vain. My biggest issues with ESET has always been its HTTP scanner. Edited April 4 by Super_Spartan Quote Link to comment Share on other sites More sharing options...
Israeli 8 Posted April 3 Share Posted April 3 (edited) 37 minutes ago, Super_Spartan said: Yes I tried that and it did work but if you do that, the ESET icons shows warning like something is wrong which I don't like. I have been asking for years for ESET to allow us to selectively install some of the components like Avast/AVG does but in vin. My biggest issues with ESET has always been its HTTP scanner. No, it works normally if you ONLY disable this small part HTTP/3! So that the Network Traffic Scanner generally stays enabled. Edited April 3 by Israeli Super_Spartan 1 Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 5 Administrators Share Posted April 5 Unfortunately we were unable to reproduce the issue with neither VPN and v17.1.9 installed. Please provide an unfiltered Wireshark pcap log from time when the VPN connection attempt is failing. Quote Link to comment Share on other sites More sharing options...
Israeli 8 Posted April 6 Share Posted April 6 (edited) 10 hours ago, Marcos said: Unfortunately we were unable to reproduce the issue with neither VPN and v17.1.9 installed. Please provide an unfiltered Wireshark pcap log from time when the VPN connection attempt is failing. The issue happens for example in ProtonVPN (using WireGuard protocol) which also you can test for free!! 😎 https://protonvpn.com/free-vpn Edited April 6 by Israeli Quote Link to comment Share on other sites More sharing options...
ESSPUSR 2 Posted April 6 Share Posted April 6 On 4/3/2024 at 3:50 PM, Israeli said: Here you can fix the problem and I tested it with ProtonVPN: I had an issue with ProtonVPN not connecting with Wireguard protocol. This fixed it for me. Thanks a lot Israeli and Andy Tan 2 Quote Link to comment Share on other sites More sharing options...
Israeli 8 Posted April 8 Share Posted April 8 Btw this is not only a VPN problem... 😎 Quote Link to comment Share on other sites More sharing options...
Solution Israeli 8 Posted Tuesday at 03:45 PM Solution Share Posted Tuesday at 03:45 PM Problem fixed now with update 17.1.11.0 and HTTP/3 enabled works fine! 👌 Super_Spartan 1 Quote Link to comment Share on other sites More sharing options...
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