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Unable to install ESET Server Security

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Hello ESET Team, 

We would like to ask if how to resolve this issue

1. We've tried to install ESET Server security to 1 windows server 2012 r2 server but we are unable to install see the attached filed

2. We also tried to download ESET Server security Standalone, but it didn't work


Though i already informed our client to try to use Uninstaller tool, once the uninstallation is successful, we needs to install the stand alone eset server security 

He just wants to ask us if, aside from the uninstaller tool, there is any procedure or action that we need to take without using the uninstaller tool and installing ESET Server security on the affected device.



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If ESET was installed on the server in the past, make sure that the folder "C:\ProgramData\ESET\ESET Security" doesn't exist prior to running the installer.

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Ah, okay, it exists when we are trying to install ESET Server Security, so we need to use the uninstaller tool, right?




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