dvp 0 Posted February 1 Share Posted February 1 The agent is installed on various computers running Windows Server 2012 R2 At the same time, in the ESET management console, some Windows servers are visible, some are not. I'm already tired of all this, reinstalling agents doesn't change anything what to do and where to look for the reason? ESET PROTECT (Server), version 9.1 (9.1.1295.0) ESET PROTECT (Web Console) version 9.1 (9.1.292.0) Update module 1039 (20231023) Translation support module 1995 (20240110) Module SysInspector 1281.1 (20210407) SSL module 1082 (20231106) Push Notification Service Module 1136 (20240111) Configuration module 2099.5 (20231114) Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted February 1 Administrators Share Posted February 1 Do C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log from the troublesome servers contain more details about the issue? Could you please post the logs here? Link to comment Share on other sites More sharing options...
dvp 0 Posted February 1 Author Share Posted February 1 Hi. Marcos! I am sending you an archive with the requested files Logs.rar Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted February 1 Administrators Share Posted February 1 According to the log it appears that the management agent has been replicating to the server correctly. If you are positive that you have no filters enabled and don't see those servers when you select "All" in the Computers pane, please raise a support ticket for help with further troubleshooting. Link to comment Share on other sites More sharing options...
dvp 0 Posted February 2 Author Share Posted February 2 I understand Thank you Could you please tell me the support email address? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,273 Posted February 2 Administrators Share Posted February 2 At the bottom of https://support.eset.com there is a link "Contact ESET Technical support". Link to comment Share on other sites More sharing options...
dvp 0 Posted February 2 Author Share Posted February 2 very thanks Link to comment Share on other sites More sharing options...
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