Some servers don't appear in the PROTECT console

[dvp 0]

The agent is installed on various computers running Windows Server 2012 R2
At the same time, in the ESET management console, some Windows servers are visible, some are not.
I'm already tired of all this, reinstalling agents doesn't change anything
what to do and where to look for the reason?

ESET PROTECT (Server), version 9.1 (9.1.1295.0)
ESET PROTECT (Web Console) version 9.1 (9.1.292.0)

Update module 1039 (20231023)
Translation support module 1995 (20240110)
Module SysInspector 1281.1 (20210407)
SSL module 1082 (20231106)
Push Notification Service Module 1136 (20240111)
Configuration module 2099.5 (20231114)

[Marcos 5,731]

Do C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log from the troublesome servers contain more details about the issue? Could you please post the logs here?

[dvp 0]

Hi. Marcos!

I am sending you an archive with the requested files

Logs.rar

[Marcos 5,731]

According to the log it appears that the management agent has been replicating to the server correctly. If you are positive that you have no filters enabled and don't see those servers when you select "All" in the Computers pane, please raise a support ticket for help with further troubleshooting.

[dvp 0]

I understand
Thank you
Could you please tell me the support email address?

[Marcos 5,731]

At the bottom of https://support.eset.com there is a link "Contact ESET Technical support".

[dvp 0]

very thanks