OBR CTM 0 Posted December 13, 2023 Share Posted December 13, 2023 Hello, I have ESET Protect On-Prem on server station and ESET Security + ESET FDE on client workstation. I have trouble with activation EFDE on client machine - ESET Security was activated correctly, but EFDE not. When I deploying activating task from ESET Protect, log file says: [2023-12-13 12:57:41.403] [agent] [info] [4556] Received policy update from the agent [2023-12-13 13:00:59.647] [agent] [info] [11776] Received Activation task from Agent [2023-12-13 13:01:00.494] [agent] [info] [11776] Activation task has succeeded [2023-12-13 13:02:42.678] [system] [info] [3372] Terminating [2023-12-13 13:03:20.660] [system] [info] [3384] Agent Interface Service awake [2023-12-13 13:03:20.833] [agent] [info] [3384] Initialising agent connection [2023-12-13 13:03:20.841] [agent] [info] [3384] Initialising legacy agent connection [2023-12-13 13:03:20.879] [inspector] [warning] [4072] Product is not activated Can you help me? Link to comment Share on other sites More sharing options...
OBR CTM 0 Posted December 13, 2023 Author Share Posted December 13, 2023 EFDE and ESET Security was activated earlier, but I need do it again. ESET Security activated correctly, but EFDE not, computer is 100% encrypted. Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted December 13, 2023 ESET Staff Share Posted December 13, 2023 Hi @OBR CTM, I think we need to up the logging to debug level and then acquire some logs for me so I can see if the Agent is communicating the 'Activation' task and if it is erroring on the EFDE Client with higher debugging. To do this access the following path in the Registry: HKEY_LOCAL_MACHINE\SOFTWARE\ESET\ESET Full Disk Encryption\CurrentVersion\AIS\Logs\Loggers Change 'License' from "info" to "debug" Re-attempt the 'Activation' task and leave it time to process (EP Console should update if you it is sent or failed) and then acquire these logs if you have issues: https://www.eset.com/int/support/log-collector/ Thank you. OBR CTM 1 Link to comment Share on other sites More sharing options...
OBR CTM 0 Posted December 14, 2023 Author Share Posted December 14, 2023 Okay, I will send it to you next Monday, because I don't have access to problematic workstation now. Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted December 14, 2023 ESET Staff Share Posted December 14, 2023 Hi @OBR CTM, No problem, thank you. Link to comment Share on other sites More sharing options...
Solution OBR CTM 0 Posted January 17 Author Solution Share Posted January 17 (edited) Sorry for long time with no answer, but I have solution - a little bit funny. When I clicked "Activate product" ESET Protect was trying activate FDE license with ESET Endpoint Security license and there was no change of it working... Solution: when you creating activation task from Computer details view, you should be aware which type of license you will use to do this task - automatically ESET choosing first available license, in my case it was wrong type. So, It's all ok, now I know I should choose which license I need to use. GUI in this case was so illegible. I could not do it without your hint about debug mode in ESET Logs, thank you so much! Edited January 17 by OBR CTM Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted January 17 ESET Staff Share Posted January 17 Hi @OBR CTM, That was going to be the exact thing I was planning to check within the logs. Glad you worked it out. Thank you. OBR CTM 1 Link to comment Share on other sites More sharing options...
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