pospec 0 Posted April 29 Share Posted April 29 I can't install eset smart security. It reports error MSI.1922 I have a clean Win11 OS, and never had eset on it. Attached is the LOG eis_logs.zip Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,105 Posted April 29 Administrators Share Posted April 29 Quote Chyba 1922. Službu 'ESET Service' (ekrn) nelze odstranit. Presvedcte se, zda máte dostatecná oprávnení pro odstranování systémových služeb. Please run the ESET Uninstall tool in safe mode and try again. Quote Link to comment Share on other sites More sharing options...
pospec 0 Posted May 2 Author Share Posted May 2 Hey, Thank you for your reply. I'm not at the machine yet. I'm gonna have a little controversy. If I do the procedure via uninstall tools, and reinstall the eset program. Won't I get the same thing ? Administrator I should be, everything else installs fine 😞 Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,105 Posted May 2 Administrators Share Posted May 2 The ESET Uninstall tool removes all ESET remnants from the system which may not be the case when uninstalling it via the system "Add or remove programs" option. Quote Link to comment Share on other sites More sharing options...
pospec 0 Posted May 2 Author Share Posted May 2 even though eset didn't install ? I have a paid subscription, and I can't use it. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 5,105 Posted May 2 Administrators Share Posted May 2 Had ESET never been installed before, it would be quite strange and unexpected that the Windows installer would be failing on removal of the ekrn service. It is definitely worth giving the ESET Uninstall tool a try. Quote Link to comment Share on other sites More sharing options...
pospec 0 Posted May 3 Author Share Posted May 3 Okay, I'll try. But really the first installation of eset ended up removing "something" and declaring an error. Then nothing is installed in the installed applications. So it's not clear to me what the uninstaller will remove but I'll give it a try. Quote Link to comment Share on other sites More sharing options...
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