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Can't access the internet with browser after update to ESET Endpoint version 11


Sokun168

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Dear ESET Support Team,

I have an issue with ESET Endpoint version 11, after the update, I can't access the internet with all browsers and lost the interface eset endpoint on the client PC,

I tried to uninstall and install version 10.1, I can access the internet but it's still a lost eset interface on the clients, as I checked it's also a lost eset folder on Program File and Program Data, but services eset is still running

Please check my attached for more detail  

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3d2d0d8d_72e0_4d95_9164_4785f5bec712_era_diagnostic_logs_2023_12.zip

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Does pausing the ESET firewall make a difference?

The last logs were not collected according to my instructions. No diagnostic logs are present and a SysInspector log is missing as well. Please follow my instructions above and provide fresh logs.

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Pausing the firewall must resolve network communication issues if caused by the firewall.

Does the issue go away after temporarily disabling IDS and Botnet protection then?

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The system log is full of disk failure records. Please run chkdsk.exe, fix disk errors and reinstall ESET.

Message, Date
The device, \Device\Harddisk0\DR0, has a bad block., 29/11/2023 03:38:08
The device, \Device\Harddisk0\DR0, has a bad block., 29/11/2023 03:38:05
The device, \Device\Harddisk0\DR0, has a bad block., 29/11/2023 03:38:01
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event., 29/11/2023 03:37:59

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