Sokun168 0 Posted December 8, 2023 Share Posted December 8, 2023 Dear ESET Support Team, I have an issue with ESET Endpoint version 11, after the update, I can't access the internet with all browsers and lost the interface eset endpoint on the client PC, I tried to uninstall and install version 10.1, I can access the internet but it's still a lost eset interface on the clients, as I checked it's also a lost eset folder on Program File and Program Data, but services eset is still running Please check my attached for more detail 3d2d0d8d_72e0_4d95_9164_4785f5bec712_era_diagnostic_logs_2023_12.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 8, 2023 Administrators Share Posted December 8, 2023 Please carry on as follows: Enable advanced logging under Help and support -> Technical support Reboot the machine and reproduce the issue Stop logging Collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
Sokun168 0 Posted December 8, 2023 Author Share Posted December 8, 2023 Thanks for your reply, Now I have been uninstalled and version 10.1, I can access the internet but it's still a lost eset interface on the clients. If you require more information, please let me know ees_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 8, 2023 Administrators Share Posted December 8, 2023 Does pausing the ESET firewall make a difference? The last logs were not collected according to my instructions. No diagnostic logs are present and a SysInspector log is missing as well. Please follow my instructions above and provide fresh logs. Link to comment Share on other sites More sharing options...
Sokun168 0 Posted December 8, 2023 Author Share Posted December 8, 2023 Yes, I have tried pausing the ESET firewall with policy cause the client not have an interface, but I still can't access the internet Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 8, 2023 Administrators Share Posted December 8, 2023 Pausing the firewall must resolve network communication issues if caused by the firewall. Does the issue go away after temporarily disabling IDS and Botnet protection then? Link to comment Share on other sites More sharing options...
Sokun168 0 Posted December 8, 2023 Author Share Posted December 8, 2023 Now I reinstalled with version 10.1 we can access the internet normally, but we don't see the Program file or open ESET interface. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 8, 2023 Administrators Share Posted December 8, 2023 The system log is full of disk failure records. Please run chkdsk.exe, fix disk errors and reinstall ESET. Message, Date The device, \Device\Harddisk0\DR0, has a bad block., 29/11/2023 03:38:08 The device, \Device\Harddisk0\DR0, has a bad block., 29/11/2023 03:38:05 The device, \Device\Harddisk0\DR0, has a bad block., 29/11/2023 03:38:01 A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event., 29/11/2023 03:37:59 Link to comment Share on other sites More sharing options...
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