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HIPS / LiveGrid Issue

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We have software that is developed by an outside company and used by a handful of companies locally.

As of a couple weeks ago it started being flagged by ESET as suspicious, which we were able to setup an exception for.

However, last couple days it is been blocked by HIPS based on ESET LiveGrid, and i cannot setup an exception for this.

It blocks the .exe file, but also ClickOnce and Rundll21, which the software uses to launch.

Any insights / help at all? 

Thank you,


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