Most Valued Members ewong 8 Posted November 6, 2023 Most Valued Members Share Posted November 6, 2023 (edited) Hi, I'm a bit puzzled by this error. I've been using ESET PROTECT for the past few weeks with no issues; but today when I tried to log in, I can't. I'm given the following: Quote *version: 10.1.277.0* *locale: en_US* *user.agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:109.0) Gecko/20100101 Firefox/115.0 (gecko1_8)* *document: http://<serverip>:8080/era/webconsole/B2D1F71FD22B49AAFA6C259B9A28273B.cache.html* *url: http://<serverip>:8080/era/webconsole/* *error:* An uncaught exception has occurred! (" Login failed: Session is not valid ") Call stack not available The problem is that I wasn't using 8080. I only used 8080 when I first set ESET PROTECT. I started using 8445 for the SSL version; but today, the SSL version refuses to run. when I go to https://<server fqdn>:8445/era/webconsole, I get Quote Unable to connect An error occurred during a connection to <server fqdn>:8445. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the web. As this was working ok last week and isn't working ok now, I'm not sure what the solution might be. Edit: Adding Server log: Quote 2023-11-06 08:03:56 Error: NetworkModule [Thread 7f8f286c0700]: Receive: NodSslWriteEncryptedData: Internal error in the underlying implementations., ResolvedIpAddress:192.168.8.48, ResolvedHostname:server.fdqn, ResolvedPort:58631 2023-11-06 08:03:56 Error: NetworkModule [Thread 7f8f286c0700]: Protocol failure for session id 279, error:Receive: NodSslWriteEncryptedData: Internal error in the underlying implementations. 2023-11-06 08:04:11 Error: NetworkModule [Thread 7f8f28ec1700]: Receive: NodSslWriteEncryptedData: Internal error in the underlying implementations., ResolvedIpAddress:192.168.8.48, ResolvedHostname:server-fdqn,ResolvedPort:58632 This repeats every time I load the page in Firefox/SeaMonkey. Any help appreciated Thanks Ed Edited November 6, 2023 by ewong Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted November 6, 2023 Administrators Share Posted November 6, 2023 Please raise a support ticket for help with further troubleshooting of the issue. Link to comment Share on other sites More sharing options...
Most Valued Members ewong 8 Posted November 6, 2023 Author Most Valued Members Share Posted November 6, 2023 @Marcos Thanks. Will raise a support ticket. Link to comment Share on other sites More sharing options...
Most Valued Members ewong 8 Posted November 7, 2023 Author Most Valued Members Share Posted November 7, 2023 Fwiw.. in the tomcat logs, I get the following: Quote 07-Nov-2023 09:58:31.727 INFO [http-nio-8080-exec-5] sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix.info [Administrator] User 'Administrator' logged in from remoteAddress: 192.168.0.44 [user-agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:109.0) Gecko/20100101 Firefox/115.0; accept-language: en-US,en;q=0.5]. 07-Nov-2023 09:58:32.612 WARNING [http-nio-8080-exec-6] sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix.warn [] Session verification failure reason : NO_COOKIE_FOR_SESSION_ID 07-Nov-2023 09:58:32.644 WARNING [http-nio-8080-exec-7] sk.eset.era.g2webconsole.server.modules.logger.LoggerWithPrefix.warn [] Session verification failure reason : NO_COOKIE_FOR_SESSION_ID Link to comment Share on other sites More sharing options...
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