Rodney-69 0 Posted November 1 Share Posted November 1 (edited) I am using Windows 10 pro My ESET internet Security version is already 16.2.15.0 It always returns an empty page after I entered my email and password during my login session to ESET HOME. I tried the following solutions in resolving the issues but everything was a failure. 1.) Ensure the Date and Time of my system is correct. 2.) I cleared all the cookies on my web browser. (Both Chrome and Microsoft Edge) 3.) I also tried to disable the SSL/TLS on the Advance Setup but still won't work. 4.) I also tried to apply the certificate rules under SSL/TLS 5.) I also tried setting up the URL LIST MANAGEMENT address list under Web access protection. 6.) I put *eset.com* on "The List of address excluded from content scan" (Found Malware is ignored) 7.) I also tried to put and IP adress 152.199.39.108 under Excluded IPs of Web access protection. 8.) Lastly, I tried to change my password in ESET HOME ACCOUNT by clicking Reset Password. all the above didn't work for me. Until I endup clicking the DEFAULT button on my Eset Internet security to Revert to default settings because everything i tried was unsuccessful. Edited November 1 by Rodney-69 Additional explanation to support my statements. Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,935 Posted November 1 Administrators Share Posted November 1 Please raise a support ticket for assistance with further troubleshooting of the issue. Quote Link to comment Share on other sites More sharing options...
Rodney-69 0 Posted November 2 Author Share Posted November 2 Thank you Marcus for the promptness reply, I am new to this forum and I feel sorry to ask you a simple question about How to raise a support ticket? Where should I proceed to create such support ticket? Thanks.... Quote Link to comment Share on other sites More sharing options...
Rodney-69 0 Posted November 2 Author Share Posted November 2 I found it anyway... I will just wait for them to contact me... a support ticket number was not generated for the support i am requesting.. Quote Link to comment Share on other sites More sharing options...
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