Rodney-69 0 Posted November 1, 2023 Share Posted November 1, 2023 (edited) I am using Windows 10 pro My ESET internet Security version is already 16.2.15.0 It always returns an empty page after I entered my email and password during my login session to ESET HOME. I tried the following solutions in resolving the issues but everything was a failure. 1.) Ensure the Date and Time of my system is correct. 2.) I cleared all the cookies on my web browser. (Both Chrome and Microsoft Edge) 3.) I also tried to disable the SSL/TLS on the Advance Setup but still won't work. 4.) I also tried to apply the certificate rules under SSL/TLS 5.) I also tried setting up the URL LIST MANAGEMENT address list under Web access protection. 6.) I put *eset.com* on "The List of address excluded from content scan" (Found Malware is ignored) 7.) I also tried to put and IP adress 152.199.39.108 under Excluded IPs of Web access protection. 8.) Lastly, I tried to change my password in ESET HOME ACCOUNT by clicking Reset Password. all the above didn't work for me. Until I endup clicking the DEFAULT button on my Eset Internet security to Revert to default settings because everything i tried was unsuccessful. Edited November 1, 2023 by Rodney-69 Additional explanation to support my statements. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,399 Posted November 1, 2023 Administrators Share Posted November 1, 2023 Please raise a support ticket for assistance with further troubleshooting of the issue. Link to comment Share on other sites More sharing options...
Rodney-69 0 Posted November 2, 2023 Author Share Posted November 2, 2023 Thank you Marcus for the promptness reply, I am new to this forum and I feel sorry to ask you a simple question about How to raise a support ticket? Where should I proceed to create such support ticket? Thanks.... Link to comment Share on other sites More sharing options...
Rodney-69 0 Posted November 2, 2023 Author Share Posted November 2, 2023 I found it anyway... I will just wait for them to contact me... a support ticket number was not generated for the support i am requesting.. Link to comment Share on other sites More sharing options...
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