Rodney-69

Yes I submit a case via https://www.eset.com/int/support/contact/? and I was able to fillup the form completely. Submission was successful... but upon checking my email address, I received a returned email router message coming from the ESET with a Failure Notice saying it was not able to sent to one of its recipients. That is why until now I did not received any technical support from ESET Team. I have 5 days left before my trial version ends on my desktop computer. I have two devices listed on my main ESET account. A mobile and a Desktop computer. The Mobile ESET license is a paid license and has been renewed twice. While in my desktop computer I have only the trial version installed and it's about to end soon. I want to purchase the license key for my desktop computer before the trial version ends. If I use my Mobile device, I can easily login without any errors on my ESET Account except on my Desktop computer. I have noticed lately, That the problem on my desktop is the settings regarding my Time Zone. I tried fixing my time zone but windows 10 always change it to a time that is not correct for my country. if I synchronize my time to UTC-8:00 Pacific Time (US & Canada) , I will be able to login to my ESET main account using my desktop computer without any problem. However, synchronizing the Time will give me a wrong date and time for my country. After several attempts fixing my time zone.... when I tried to go back to my ESET home account another problem occured... I totally lost my account on my ESET. is there a way to recover my account? Please see my screen caption what ESET is telling me during login.. for your reference kindly check my screen captions.

I am unable to login to my ESET Home Account using my desktop computer. It always returns a blank page after I enter my email and password. After I post a topic on this forum regarding on my issues, I was told to raise a support ticket for further assistance. But doing so, I always got a return email with a caption of Failure Notice. it says, Sorry, we were unable to deliver your message to the following address. <support@eset.com.ph>: Unable to deliver message after multiple retries, giving up.

I found it anyway... I will just wait for them to contact me... a support ticket number was not generated for the support i am requesting..

Thank you Marcus for the promptness reply, I am new to this forum and I feel sorry to ask you a simple question about How to raise a support ticket? Where should I proceed to create such support ticket? Thanks....

I am using Windows 10 pro My ESET internet Security version is already 16.2.15.0 It always returns an empty page after I entered my email and password during my login session to ESET HOME. I tried the following solutions in resolving the issues but everything was a failure. 1.) Ensure the Date and Time of my system is correct. 2.) I cleared all the cookies on my web browser. (Both Chrome and Microsoft Edge) 3.) I also tried to disable the SSL/TLS on the Advance Setup but still won't work. 4.) I also tried to apply the certificate rules under SSL/TLS 5.) I also tried setting up the URL LIST MANAGEMENT address list under Web access protection. 6.) I put *eset.com* on "The List of address excluded from content scan" (Found Malware is ignored) 7.) I also tried to put and IP adress 152.199.39.108 under Excluded IPs of Web access protection. 8.) Lastly, I tried to change my password in ESET HOME ACCOUNT by clicking Reset Password. all the above didn't work for me. Until I endup clicking the DEFAULT button on my Eset Internet security to Revert to default settings because everything i tried was unsuccessful.