TheNikita 6 Posted October 21, 2023 Share Posted October 21, 2023 (edited) Hello. 3-4 months ago I decided to try ESET Smart Security Premium product. I used it for a while and then uninstalled it. While using it, I launched the game "Call of Duty: Modern Warfare 3 (2011)", after which ESET LiveGuard proactive protection started analyzing the file "iw5sp.exe" (which is responsible for launching the single-player game) in the cloud. When this analysis finished, the single-player game simply stopped working. At startup I get the following message: "Modern Warfare 3 SP is not correct, please reinstall the game!". I've tried reinstalling it many times, even replacing the "iw5sp.exe" file with another one from the Internet, and nothing. I've tried reinstalling ESET Smart Security Premium - no help, I've tried uninstalling ESET remnants in safe mode with "ESET Uninstaller" - also no result. I copied the game from another computer where it worked - that didn't help either. I turn to you on the forum, since it happened exactly after your antivirus. Can you tell me what I can try to do to restore the single-player mode in the game "Call of Duty: Modern Warfare 3", which was damaged by your antivirus? Edited October 21, 2023 by TheNikita Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted October 21, 2023 Administrators Share Posted October 21, 2023 Was iw5sp.exe actually detected and blocked by ESET LiveGuard? Please provide logs collected with ESET Log Collector. Link to comment Share on other sites More sharing options...
TheNikita 6 Posted October 21, 2023 Author Share Posted October 21, 2023 As far as I remember, the file being analyzed was marked as safe and was unlocked. By the way, maybe it analyzed not "iw5sp.exe", but the game's launcher itself - "MW3.exe". It was just a few months ago, so I don't remember exactly. But it doesn't change the essence - the analyzed file was marked as safe and after the analysis the single-player game stopped launching. ELC_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted October 21, 2023 Administrators Share Posted October 21, 2023 Unfortunately logs were collected when ESET was not installed so they are of no use. Link to comment Share on other sites More sharing options...
TheNikita 6 Posted October 29, 2023 Author Share Posted October 29, 2023 Here are the logs with ESET Smart Security Premium installed. essp_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted October 29, 2023 Administrators Share Posted October 29, 2023 No file was detected and removed. Does pausing protection make a difference? If not, what about temporarily disabling HIPS and rebooting the machine? Link to comment Share on other sites More sharing options...
TheNikita 6 Posted October 29, 2023 Author Share Posted October 29, 2023 Neither disabling protection nor disabling HIPS helped. I even tried disabling LiveGuard - the error still occurs. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted October 29, 2023 Administrators Share Posted October 29, 2023 Does the problem actually go away after temporarily uninstalling ESET and returns as soon as you install the latest version from scratch with default settings? Link to comment Share on other sites More sharing options...
TheNikita 6 Posted October 29, 2023 Author Share Posted October 29, 2023 Since the file was analyzed in the LiveGuard sandbox, the single-player game has not launched once. With or without ESET installed, an error always appeared. Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 396 Posted October 29, 2023 Most Valued Members Share Posted October 29, 2023 6 minutes ago, TheNikita said: Since the file was analyzed in the LiveGuard sandbox, the single-player game has not launched once. With or without ESET installed, an error always appeared. If you have uninstalled eset in safe mode and then completely reinstalled the game from a different source if would appear something else is causing the issue If for example Eset did change something on that file, redownloading it should fix it but the fact it doesn't makes the think the issue is something else Link to comment Share on other sites More sharing options...
itman 1,746 Posted October 29, 2023 Share Posted October 29, 2023 (edited) One possibility here is your Win 10/11 network settings are corrupted. What I suggest is you first uninstall ESSP in Safe mode. Then uninstall the game. Reboot the PC. Now in Win 10/11 desktop toolbar search window, type "reset' minus the quote marks. Select "network reset" from the displayed items. At this point the following screen is displayed; When you mouse click on the Reset now button, Windows will disable your existing network connection for approx. 5 mins. while it totally resets it network processing. Then the PC will auto restart itself with Windows network processing completely reinitialized. Now install your game. Does it work properly? If not, then the problem is not related to ESSP. Next, install ESSP. Does the game still work properly? If it does not, the collect Eset logs as @Marcos previously instructed and attach to your next posting. Edited October 29, 2023 by itman Link to comment Share on other sites More sharing options...
itman 1,746 Posted October 29, 2023 Share Posted October 29, 2023 Also since this game, Call of Duty: Modern Warfare 3 (2011), is a Win 7 era product, you have to use Win 8.1 graphics card drivers for it to work properly on Win 10; Quote It works fine on 10, you just have to use 8.1 driver, not default 10, which is incompatibile. I have used 8.1 drivers from 2014 to get it working on my laptop, the newest have failed. https://steamcommunity.com/app/42680/discussions/0/618457398977013522?l=russian#c618458030657355443 Link to comment Share on other sites More sharing options...
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