Peri 1 Posted October 19, 2023 Share Posted October 19, 2023 Hi friends, I'm using ESET security 10.1.2050 with Liveguard advanced activated and the status of the files uploaded to ESET liveguard remains unknown. Further to that, the behavior option remains grayed and not clickable. Does anyone faced anything similar? thanks, Peri Link to comment Share on other sites More sharing options...
Administrators Marcos 5,082 Posted October 19, 2023 Administrators Share Posted October 19, 2023 Did it use to work in the past? Was ESET LiveGuard Advanced activated using an EBA account and not via a license key? Link to comment Share on other sites More sharing options...
Peri 1 Posted October 19, 2023 Author Share Posted October 19, 2023 Hi Marcos, I've just upgraded from EEA to EES recently so this is the first time for me and I'm trying to short out. I have activated the Liveguard by using an automated task via the ESMC platform with the relevant key and not via the EBA. should it go through EBA? peri Link to comment Share on other sites More sharing options...
Administrators Marcos 5,082 Posted October 19, 2023 Administrators Share Posted October 19, 2023 The license must be added to the license manager in ESET PROTECT via an EBA account. It won't work when added just by the license key. Link to comment Share on other sites More sharing options...
Peri 1 Posted October 19, 2023 Author Share Posted October 19, 2023 Thanks Marcos, However, it is added in the protect. Also on my EBA account seems valid. If it was a licensing issue, should those file be uploaded to the Liveguard? Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,082 Posted October 19, 2023 Administrators Solution Share Posted October 19, 2023 If you don't mind re-creating software install and activation tasks, the fastest solution would be to remove the licenses from ESET PROTECT, adding them via your EBA account and creating/sending activation tasks to endpoints. If that's not an option, EP server logs will be needed so please raise a support ticket in such case. Link to comment Share on other sites More sharing options...
Peri 1 Posted October 19, 2023 Author Share Posted October 19, 2023 Hi Marcos, I have followed your advise and issue resolved. It was a licensing issue indeed. The image is taken from a test file. Thanks a lot, Peri Peter Randziak 1 Link to comment Share on other sites More sharing options...
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