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Cant decrypt with recovery media EFDE

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after windows update


then i have tried to decrypt with recovery usb, but show error

Decryption data failed.                                          **
17/10/2023-13:39:11 : ** If you are using a recovery file please verify it is for this co **
17/10/2023-13:39:11 : ** mputer. (0x16)         


what to do

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  • ESET Staff

Hi @anjayani,

I recommend taking a look at this Knowledge Base article we have available: https://support.eset.com/en/kb8435-error-unable-to-start-the-system-due-to-a-problem-accessing-vital-encryption-data-in-eset-endpoint-encryption-or-eset-full-disk-encryption

If you are using the correct Recovery Data file for the machine in question as per the Recovery steps here: https://help.eset.com/efde/en-US/recovery_data.html we are likely going to need you to perform a 'search for meta data' and provide this to us via our support channels that you can find here: https://www.eset.com/int/support/contact/ this will allow us to investigate this further for you.

Thank you,


Edited by Kstainton
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