anjayani 2 Posted October 17, 2023 Share Posted October 17, 2023 help after windows update then i have tried to decrypt with recovery usb, but show error Decryption data failed. ** 17/10/2023-13:39:11 : ** If you are using a recovery file please verify it is for this co ** 17/10/2023-13:39:11 : ** mputer. (0x16) what to do Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted October 20, 2023 ESET Staff Share Posted October 20, 2023 (edited) Hi @anjayani, I recommend taking a look at this Knowledge Base article we have available: https://support.eset.com/en/kb8435-error-unable-to-start-the-system-due-to-a-problem-accessing-vital-encryption-data-in-eset-endpoint-encryption-or-eset-full-disk-encryption If you are using the correct Recovery Data file for the machine in question as per the Recovery steps here: https://help.eset.com/efde/en-US/recovery_data.html we are likely going to need you to perform a 'search for meta data' and provide this to us via our support channels that you can find here: https://www.eset.com/int/support/contact/ this will allow us to investigate this further for you. Thank you, Kieran Edited October 20, 2023 by Kstainton Link to comment Share on other sites More sharing options...
Solution anjayani 2 Posted November 13, 2023 Author Solution Share Posted November 13, 2023 solve by creating ticket to local support, and removing secondary ssd make the laptop boot again. thanks btw Kstainton 1 Link to comment Share on other sites More sharing options...
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