anjayani 2 Posted October 17 Share Posted October 17 help after windows update then i have tried to decrypt with recovery usb, but show error Decryption data failed. ** 17/10/2023-13:39:11 : ** If you are using a recovery file please verify it is for this co ** 17/10/2023-13:39:11 : ** mputer. (0x16) what to do Quote Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 23 Posted October 20 ESET Staff Share Posted October 20 (edited) Hi @anjayani, I recommend taking a look at this Knowledge Base article we have available: https://support.eset.com/en/kb8435-error-unable-to-start-the-system-due-to-a-problem-accessing-vital-encryption-data-in-eset-endpoint-encryption-or-eset-full-disk-encryption If you are using the correct Recovery Data file for the machine in question as per the Recovery steps here: https://help.eset.com/efde/en-US/recovery_data.html we are likely going to need you to perform a 'search for meta data' and provide this to us via our support channels that you can find here: https://www.eset.com/int/support/contact/ this will allow us to investigate this further for you. Thank you, Kieran Edited October 20 by Kstainton Quote Link to comment Share on other sites More sharing options...
anjayani 2 Posted November 13 Author Share Posted November 13 solve by creating ticket to local support, and removing secondary ssd make the laptop boot again. thanks btw Kstainton 1 Quote Link to comment Share on other sites More sharing options...
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