Jump to content

Black Screen after installing ESET Endpoint Antivirus

Recommended Posts

Hello Team, 

After installing  ESET Endpoint Antivirus customer has a problem with winlogon process. 

1. The black screen appears when logging out of a Windows session

2. The black screen appears when user trying to connect via RDP (insted remote pc's screen user looks black window)

3. The black screen appears on a remote pc when remote user truing to connect via RDP




Could you please provide information on the cause of this problem? Thank you. 

Edited by Marcos
Re: The link to logs removed
Link to comment
Share on other sites

  • Administrators

I was confused by the statement that ESET Endpoint Antivirus is installed which does not contain a firewall that could block inbound communication. The logs show that ESET Endpoint Security is installed.

You use the firewall in policy-based mode which means that a rule must be created for RDP connections.

Please note that ESET no longer sells nor provide support in your country.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...