isakovsergei333 0 Posted September 11, 2023 Share Posted September 11, 2023 (edited) Hello Team, After installing ESET Endpoint Antivirus customer has a problem with winlogon process. 1. The black screen appears when logging out of a Windows session 2. The black screen appears when user trying to connect via RDP (insted remote pc's screen user looks black window) 3. The black screen appears on a remote pc when remote user truing to connect via RDP Could you please provide information on the cause of this problem? Thank you. Edited September 11, 2023 by Marcos Re: The link to logs removed Link to comment Share on other sites More sharing options...
Administrators Marcos 5,094 Posted September 11, 2023 Administrators Share Posted September 11, 2023 I don't understand, the machine where the logs were collected does not have ESET installed. Link to comment Share on other sites More sharing options...
isakovsergei333 0 Posted September 11, 2023 Author Share Posted September 11, 2023 Sorry, new logs - https://drive.google.com/file/d/1NvBa48QfHTjNR_L2EyWrM1spGGuFaVfq/view?usp=sharing Link to comment Share on other sites More sharing options...
isakovsergei333 0 Posted September 12, 2023 Author Share Posted September 12, 2023 Hello Team, Do you have any ideas about this problem? Thank you. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,094 Posted September 12, 2023 Administrators Share Posted September 12, 2023 I was confused by the statement that ESET Endpoint Antivirus is installed which does not contain a firewall that could block inbound communication. The logs show that ESET Endpoint Security is installed. You use the firewall in policy-based mode which means that a rule must be created for RDP connections. Please note that ESET no longer sells nor provide support in your country. Link to comment Share on other sites More sharing options...
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