kevajo 0 Posted August 11, 2023 Share Posted August 11, 2023 One of our computers on our network has been in encryption mode since yesterday. We want you to help us unencrypt. When we insert the password we are told the user is disabled. Despite all attempts, the problem persists. I tried to interrupt the number from the dashboard but nothing. I also tried uninstalling ESET Full Disk Encryption. THANKS Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted August 16, 2023 ESET Staff Share Posted August 16, 2023 Hi @kevajo, You will need to follow this article to recover the disabled user: https://help.eset.com/efde/en-US/recovery_password.html Alternatively you can decrypt using this article: https://help.eset.com/efde/en-US/recovery_data.html and then uninstall EFDE. Thank you, Kieran Link to comment Share on other sites More sharing options...
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