Uninstall decryption

[Luc Friedrich 0]

J'ai lancé le produit Chriffrement sur un ordnateur.

au redemarrage le mot de passe ne passe pas et impossible d'accèder au bureau de l'ordinateur car déjà l'ordinateur n'arrive même pas à la session.
Comment faire pour désisntaller ce produit et laisser l'agent continuer de travailler

 

Machine translation:

I launched the Encryption product on a computer.

on restarting the password does not pass and impossible to access the desktop of the computer because the computer already does not even arrive at the session.
How to uninstall this product and let the agent continue working

Edited July 25 by Marcos
Machine translation added

[Kstainton 22]

Hi @Luc Friedrich,

Which product are you using ESET Endpoint Encryption or ESET Full Disk Encryption?

Is the FDE Password being rejected with an error via the Pre-Boot Authentication screen? E.g. "Password being entered is incorrect" or "User is disabled"

Or are they experiencing a completely different issue when attempting to gain access to the system?

Either way, if you simply want to move on and use emergency recovery for either product here are your options:

EEE - Managed: https://support.eset.com/en/kb7160-decrypt-a-managed-system-that-is-unable-to-start-windows

EEE - Standalone: https://support.eset.com/en/kb7146-decrypt-a-standalone-system-that-is-unable-to-start-windows

EFDE: https://help.eset.com/efde/en-US/recovery_data.html

[Luc Friedrich 0]

it is ESET Full Disk encryption. first users get message "incorrect password" and after some attempts "invalid user"

[Kstainton 22]

Hi @Luc Friedrich,

In that case, you will need to follow the relevant link I posted above to decrypt the affected systems.

Thank you.