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I can't see end devices inside of ESET Protect

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Hi guys.

I have a problem with my ESET Protect. When I install ESET Endpoint Security (10.0.20340.0) on workstation, or ESET Server Security (10.0.12010.0) on server, I don't see these devices inside my ESET Protect, even though the installation ended correctly. I try look for the device through searching panel via IP address or Device name but unsuccessfully. 

Does anybody know where the problem can be?


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The machines start to appear in the ESET PROTECT console as soon as you install the management agent,  ie. even before you install ESET Endpoint. Please check C:\ProgramData\ESET\RemoteAdministrator\Agent\EraAgentApplicationData\Logs\status.html and trace.log on an endpoint for possible errors.

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