mito88 0 Posted May 21 Share Posted May 21 sysinspector crashes (simply shutsdown without any error message) right after I select to save the log. Quote Link to comment Share on other sites More sharing options...
mito88 0 Posted May 21 Author Share Posted May 21 this doesn't make sense..... I select HELP - CHECK FOR UPDATES and the result incorrect. Quote Link to comment Share on other sites More sharing options...
mito88 0 Posted May 21 Author Share Posted May 21 more details about the crash, Version=1 EventType=APPCRASH EventTime=133291391863957341 ReportType=2 Consent=1 UploadTime=133291393652739780 ReportStatus=268435556 ReportIdentifier=7ac3aba4-a0c0-49f7-ba63-81ebea27f2c3 IntegratorReportIdentifier=d60ecd55-0991-4fc9-a617-3223783ea7c1 Wow64Host=34404 NsAppName=SysInspector.exe OriginalFilename=SysInspector.exe AppSessionGuid=0000182c-0003-00af-080c-6803c98bd901 TargetAppId=W:0006455e0aee86a3e4bbb07481afae21812500000904!00007488f19d5670f2540b10d6bcd0e2a36256a86f62!SysInspector.exe TargetAppVer=2020//06//11:06:46:18!73034b!SysInspector.exe BootId=4294967295 ServiceSplit=2449199000 TargetAsId=25186 UserImpactVector=808452912 IsFatal=1 EtwNonCollectReason=1 Response.BucketId=b6f0fce97c3340a2419a0b4fa96e95db Response.BucketTable=4 Response.LegacyBucketId=1268338681831134683 Response.type=4 Quote Link to comment Share on other sites More sharing options...
Administrators Marcos 4,694 Posted May 21 Administrators Share Posted May 21 Please provide an application dump from the crash. Quote Link to comment Share on other sites More sharing options...
mito88 0 Posted May 21 Author Share Posted May 21 1 hour ago, Marcos said: Please provide an application dump from the crash. where do I collect the application dump? I have the esetlogcollector. thanks. Quote Link to comment Share on other sites More sharing options...
itman 1,538 Posted May 21 Share Posted May 21 (edited) 3 hours ago, mito88 said: sysinspector crashes (simply shutsdown without any error message) right after I select to save the log. You will have to elaborate your statement about saving a SysInspector log file. Refer to the below screen shot. First, SysInpector log files are auto retained by your Eset installation. If you wish to save a SysInspector log file external to your Eset installation, you export it to a local Win directory of your choosing. Obviously, admin privileges are required to do so. Edited May 21 by itman Quote Link to comment Share on other sites More sharing options...
mito88 0 Posted Sunday at 11:39 PM Author Share Posted Sunday at 11:39 PM (edited) On 5/21/2023 at 9:28 AM, itman said: You will have to elaborate your statement about saving a SysInspector log file. Refer to the below screen shot. First, SysInpector log files are auto retained by your Eset installation. If you wish to save a SysInspector log file external to your Eset installation, you export it to a local Win directory of your choosing. Obviously, admin privileges are required to do so. in the attached video you'll see the moment sysinspector crashes. "save log", then the "save as" dialog appears and, after a few seconds, the app vanishes in thin air. I will check the export option you suggested. thank you. sysinspector.crash.mp4 Edited Sunday at 11:47 PM by mito88 Quote Link to comment Share on other sites More sharing options...
ESET Staff constexpr 19 Posted yesterday at 07:47 AM ESET Staff Share Posted yesterday at 07:47 AM (edited) Thanks for info and video, it seems to SysInspector standalone version 1.4.2.0. We're working on new version of SysInspector, that will be available soon. Until then please try latest version 1.4.5.0, that works for me. Edited yesterday at 08:02 AM by constexpr Quote Link to comment Share on other sites More sharing options...
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