mito88 0 Posted May 21, 2023 Share Posted May 21, 2023 sysinspector crashes (simply shutsdown without any error message) right after I select to save the log. Link to comment Share on other sites More sharing options...
mito88 0 Posted May 21, 2023 Author Share Posted May 21, 2023 this doesn't make sense..... I select HELP - CHECK FOR UPDATES and the result incorrect. Link to comment Share on other sites More sharing options...
mito88 0 Posted May 21, 2023 Author Share Posted May 21, 2023 more details about the crash, Version=1 EventType=APPCRASH EventTime=133291391863957341 ReportType=2 Consent=1 UploadTime=133291393652739780 ReportStatus=268435556 ReportIdentifier=7ac3aba4-a0c0-49f7-ba63-81ebea27f2c3 IntegratorReportIdentifier=d60ecd55-0991-4fc9-a617-3223783ea7c1 Wow64Host=34404 NsAppName=SysInspector.exe OriginalFilename=SysInspector.exe AppSessionGuid=0000182c-0003-00af-080c-6803c98bd901 TargetAppId=W:0006455e0aee86a3e4bbb07481afae21812500000904!00007488f19d5670f2540b10d6bcd0e2a36256a86f62!SysInspector.exe TargetAppVer=2020//06//11:06:46:18!73034b!SysInspector.exe BootId=4294967295 ServiceSplit=2449199000 TargetAsId=25186 UserImpactVector=808452912 IsFatal=1 EtwNonCollectReason=1 Response.BucketId=b6f0fce97c3340a2419a0b4fa96e95db Response.BucketTable=4 Response.LegacyBucketId=1268338681831134683 Response.type=4 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted May 21, 2023 Administrators Share Posted May 21, 2023 Please provide an application dump from the crash. Link to comment Share on other sites More sharing options...
mito88 0 Posted May 21, 2023 Author Share Posted May 21, 2023 1 hour ago, Marcos said: Please provide an application dump from the crash. where do I collect the application dump? I have the esetlogcollector. thanks. Link to comment Share on other sites More sharing options...
itman 1,727 Posted May 21, 2023 Share Posted May 21, 2023 (edited) 3 hours ago, mito88 said: sysinspector crashes (simply shutsdown without any error message) right after I select to save the log. You will have to elaborate your statement about saving a SysInspector log file. Refer to the below screen shot. First, SysInpector log files are auto retained by your Eset installation. If you wish to save a SysInspector log file external to your Eset installation, you export it to a local Win directory of your choosing. Obviously, admin privileges are required to do so. Edited May 21, 2023 by itman Link to comment Share on other sites More sharing options...
mito88 0 Posted May 28, 2023 Author Share Posted May 28, 2023 (edited) On 5/21/2023 at 9:28 AM, itman said: You will have to elaborate your statement about saving a SysInspector log file. Refer to the below screen shot. First, SysInpector log files are auto retained by your Eset installation. If you wish to save a SysInspector log file external to your Eset installation, you export it to a local Win directory of your choosing. Obviously, admin privileges are required to do so. in the attached video you'll see the moment sysinspector crashes. "save log", then the "save as" dialog appears and, after a few seconds, the app vanishes in thin air. I will check the export option you suggested. thank you. sysinspector.crash.mp4 Edited May 28, 2023 by mito88 Link to comment Share on other sites More sharing options...
ESET Staff Solution constexpr 47 Posted May 29, 2023 ESET Staff Solution Share Posted May 29, 2023 (edited) Thanks for info and video, it seems to SysInspector standalone version 1.4.2.0. We're working on new version of SysInspector, that will be available soon. Until then please try latest version 1.4.5.0, that works for me. Edited May 29, 2023 by constexpr Link to comment Share on other sites More sharing options...
mito88 0 Posted June 10, 2023 Author Share Posted June 10, 2023 On 5/29/2023 at 3:47 AM, constexpr said: Thanks for info and video, it seems to SysInspector standalone version 1.4.2.0. We're working on new version of SysInspector, that will be available soon. Until then please try latest version 1.4.5.0, that works for me. thanks, 1.4.5.0 does not crash. the option "HELP - CHECK FOR UPDATES" still gives the wrong version #, as seen in my 2nd comment. A minor issue IMO. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted June 10, 2023 Administrators Share Posted June 10, 2023 Please use ESET SysInspector v2 installed with ESET products v16.0 and newer: Link to comment Share on other sites More sharing options...
mito88 0 Posted June 10, 2023 Author Share Posted June 10, 2023 55 minutes ago, Marcos said: Please use ESET SysInspector v2 installed with ESET products v16.0 and newer: what is the difference between syspinspector and esetlogcollector? which one is preferred? I noticed the former is windows only, while the latter is available for windows, linux and macos. Thx. Link to comment Share on other sites More sharing options...
mito88 0 Posted June 10, 2023 Author Share Posted June 10, 2023 (edited) the download page is referencing 1.4. 2 for both 32 and 64 . Edited June 10, 2023 by mito88 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted June 10, 2023 Administrators Share Posted June 10, 2023 Yes, the standalone version is still v1 but v2 has been included with ESET products as of v16.0. To the best of my knowledge, the standalone version should be replaced with v2 soon. Link to comment Share on other sites More sharing options...
mito88 0 Posted July 20, 2023 Author Share Posted July 20, 2023 (edited) the download link still showing 1.4.2. where can I obtain 2.0? also, please see screenshot. thanks. Edited July 20, 2023 by mito88 screenshot Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted July 20, 2023 Administrators Share Posted July 20, 2023 The standalone version of SysInspector is still v1. V2 is installed with ESET products. Link to comment Share on other sites More sharing options...
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