manodepo 0 Posted November 11, 2014 Share Posted November 11, 2014 I've been looking all over the internet to find a solution but i've found none... It just goes to quarantine without warning me. I get a notification when my virus signature updated but that's it... Please help me Link to comment Share on other sites More sharing options...
Former ESET Employees marty_c 30 Posted November 11, 2014 Former ESET Employees Share Posted November 11, 2014 Hi manodepo, If I understand you correctly, you want to exclude this file from scanning? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted November 12, 2014 Administrators Share Posted November 12, 2014 When ESET detect's a threat, an alert is always displayed providing this feature is not disabled in the main setup and egui.exe is running. Link to comment Share on other sites More sharing options...
manodepo 0 Posted November 12, 2014 Author Share Posted November 12, 2014 The problem is that whenever something goes to quarantine, I don't get an alert about it, that annoys me a lot and my settings are on "standard cleaning". Link to comment Share on other sites More sharing options...
rugk 397 Posted November 12, 2014 Share Posted November 12, 2014 But you should get an popup when a treat is detected and it should show under "action: deleted - copied to quarantine" or something similar. Maybe try it with the eicar testfile and tell us (or make screenshots of) what you see. Link to comment Share on other sites More sharing options...
manodepo 0 Posted November 12, 2014 Author Share Posted November 12, 2014 I've been using a false positive to test it and it goes to quarantine without notifying me about it. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted November 13, 2014 Administrators Share Posted November 13, 2014 So you never get any alert, even with eicar test file? Link to comment Share on other sites More sharing options...
manodepo 0 Posted November 13, 2014 Author Share Posted November 13, 2014 Which one should I download? Link to comment Share on other sites More sharing options...
manodepo 0 Posted November 13, 2014 Author Share Posted November 13, 2014 and now i see they are in my quarantine... no notification Link to comment Share on other sites More sharing options...
hqsec 12 Posted November 13, 2014 Share Posted November 13, 2014 Which version do you have installed? I have had the same problem in older version before they fixed it. The problem was that ESET showed warnings in new Windows 8 notifications, which I have disabled. Update to latest version solved my problem. Link to comment Share on other sites More sharing options...
SweX 871 Posted November 13, 2014 Share Posted November 13, 2014 (edited) Yeah I remember that here's your thread: https://forum.eset.com/topic/2447-no-notification-or-alert-when-threat-is-detected/Asking Unusual that no one have wanted to know this by asking which ESET version and Win OS till now....hmm that's usually the first thing to ask unless it's included in the OP. Edited November 13, 2014 by SweX Link to comment Share on other sites More sharing options...
manodepo 0 Posted November 13, 2014 Author Share Posted November 13, 2014 Another weird thing is that I have the same version installed on my laptop and I get the notification there. Link to comment Share on other sites More sharing options...
hqsec 12 Posted November 14, 2014 Share Posted November 14, 2014 (edited) Another weird thing is that I have the same version installed on my laptop and I get the notification there. Which version do you have installed? And which OS do you use? Edited November 14, 2014 by hqsec Link to comment Share on other sites More sharing options...
rugk 397 Posted November 16, 2014 Share Posted November 16, 2014 Yes then test it with the eicar test file. Don't care what version you use - just download one. I'd you found a false-positive please submit it to ESET. hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN141 Link to comment Share on other sites More sharing options...
SweX 871 Posted November 16, 2014 Share Posted November 16, 2014 @rugk The problem is that no notification/popup bubble show up, for example in the bottom right corner. @manodepo Please say which ESET version and Win version that you are using. Try all 5 tests here to see how the product react to each one of them: hxxp://www.amtso.org/feature-settings-check.html Link to comment Share on other sites More sharing options...
rugk 397 Posted November 16, 2014 Share Posted November 16, 2014 (edited) @SweX Yes I know. That's why he should test it with the eicar file. But this said he about his tests: I've been using a false positive to test it and it goes to quarantine without notifying me about it. So he should submit this false-positive if it's really such a one. With the rest I agree to a you. What OS/ESET version do you have? And please do the tests SweX linked to and tell us the result. Edited November 16, 2014 by rugk Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted November 16, 2014 Administrators Share Posted November 16, 2014 I'd start off with uninstalling ESS using the uninstall tool in safe mode and install the latest version from scratch (e.g. the position of pop-up windows may be set outside the screen so this would reset the values). Link to comment Share on other sites More sharing options...
SweX 871 Posted November 16, 2014 Share Posted November 16, 2014 (edited) I'd start off with uninstalling ESS using the uninstall tool in safe mode and install the latest version from scratch (e.g. the position of pop-up windows may be set outside the screen so this would reset the values). Yeah that is probably the easiest solution to start with. uninstall tool = hxxp://kb.eset.com/esetkb/index?page=content&id=SOLN2289&actp=search&viewlocale=en_US&searchid=1416173833759 So let's say the values has been changed and it resulted in this, but what could have changed them, and why ? I mean they don't change on their own just like that. Edited November 16, 2014 by SweX Link to comment Share on other sites More sharing options...
rugk 397 Posted November 17, 2014 Share Posted November 17, 2014 (e.g. the position of pop-up windows may be set outside the screen so this would reset the values). If this would be causing the issue maybe you could also reset the positions of the windows with this option in the context menu of the tray icon: However if this doesn't help please do the uninstallation in safe mode (like already suggested) and reinstall the software. And please tell us what operation system and what ESET product you use. Link to comment Share on other sites More sharing options...
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