Peter Streimelweger 1 Posted January 26, 2023 Share Posted January 26, 2023 Hello, since 12-14-2022 we have had synchronization problems in Eset Protect. I can't get a more detailed description of the error from the logs. We use the MSP portal but also 2 business accounts. Everything looks correct in both business accounts and 2FA is not activated either. 2023-01-26 14:32:50 Error: LicenseModule [Thread 1cac]: CLicenseSynchronizationHandler : Failed to retrieve the linked pools [SeatID=5716057d-bf49-4b4b-a061-02f34281c1f1]. Error: CEcpCommunicatorV2: ECPGetLinkedPoolsRequest request failed, error=0x2051f000. 2023-01-26 14:32:50 Error: LicenseModule [Thread 1cac]: SynchronizeSeatPools: Failed to synchronize seat pools. Error: CEcpCommunicatorV2: ECPGetLinkedPoolsRequest request failed, error=0x2051f000. 2023-01-26 14:32:50 Error: LicenseModule [Thread 1cac]: CSynchronizationService: Synchronization of licenses failed with the following message: CEcpCommunicatorV2: ECPGetLinkedPoolsRequest request failed, error=0x2051f000. Last successful synchronization finished at: 2022-Dec-14 02:53:57. 2023-01-26 14:32:50 Warning: AutomationModule [Thread 3bdc]: LicensePoolSyncTrigger: Trigger [UUID=00000000-0000-0000-7011-000000000003, TYPE=LICENSE_SYNCHRONIZATION] detected failed license synchronization. Scheduling retry [Delay=60sec, Retry=4]. Greetings Peter! trace.log Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted January 26, 2023 Administrators Share Posted January 26, 2023 Please open a support ticket for further investigation. Link to comment Share on other sites More sharing options...
Peter Streimelweger 1 Posted January 26, 2023 Author Share Posted January 26, 2023 #00484118 thx Marcos! Link to comment Share on other sites More sharing options...
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