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Should beta submission be a support ticket?


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  • ESET Insiders

When I submit a feedback from beta, I receive notification from Support: "Dear ESET user, Thank you for contacting ESET Customer Support. This is an automatic reply to confirm that we have received your case. Your case was assigned #00483037.We will answer your inquiry as soon as possible." Maybe it would be good idea to somehow separate support of the released product from beta test.

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  • Administrators

The tickets are processed by the same staff who processes regular tickets. They see beta tickets separately from regular tickets and can distinguish between them.

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  • ESET Moderators
12 hours ago, Chas4 said:

Last I saw there was no version select for beta when creating a support ticket.

That should not be an issue, as there is just one version in the BETA.
The details like exact product version, OS used and other can be found in the logs...

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