ESET Insiders vad 0 Posted January 24 ESET Insiders Share Posted January 24 When I submit a feedback from beta, I receive notification from Support: "Dear ESET user, Thank you for contacting ESET Customer Support. This is an automatic reply to confirm that we have received your case. Your case was assigned #00483037.We will answer your inquiry as soon as possible." Maybe it would be good idea to somehow separate support of the released product from beta test. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,705 Posted January 24 Administrators Share Posted January 24 The tickets are processed by the same staff who processes regular tickets. They see beta tickets separately from regular tickets and can distinguish between them. Link to comment Share on other sites More sharing options...
Chas4 3 Posted January 27 Share Posted January 27 Last I saw there was no version select for beta when creating a support ticket. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 948 Posted January 27 ESET Moderators Share Posted January 27 12 hours ago, Chas4 said: Last I saw there was no version select for beta when creating a support ticket. That should not be an issue, as there is just one version in the BETA. The details like exact product version, OS used and other can be found in the logs... Link to comment Share on other sites More sharing options...
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