iDiC 0 Posted December 13, 2022 Share Posted December 13, 2022 If I open my ESET browser extension to look at a specific ESET generated password, it looks like this &^*#%HJ% *&(*)(. What it does not show is there is an underscore between the % and the *. If I copy and paste the password somewhere, it then shows the underscore. Make sense? (14:33:23) Ryan M. said: Yes that makes sense, i do not know of a way to change the way the characters are represented unfortunately , that's a design / development request to the UI (14:33:44) Ryan M. said: But yes i can see the frustration and confusion here regarding certain characters like _ (14:33:59) Ryan M. said: I do know that ESET does have a forum for these types of user requested changes (14:34:30) Ryan M. said: I can provide you with a link to the forum so you can link your ESET public license ID and state your request for future changes to the UI to update this feature with the development team if you'd like (14:35:14) You said: That would be great! Since I have to manually enter that PW into IOS, it is important! (14:36:20) Ryan M. said: Sure thing! I always encourage customers to state their requests directly on the forum since customers leaving reviews themselves tend to get more attention from the development team. You can find the link to the forum here for future changes to the ESET program https://forum.eset.com/forum/23-eset-internet-security-eset-smart-security-premium/ (14:36:27) From my ESET browser password file if I copy and paste: 5y#_N9AL It shows the "_" If I just view it it the list of my passwords it appears as a "space" Please fix so it it is accurately reflected. Thank you. Examples attached Type your message here. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 13, 2022 Administrators Share Posted December 13, 2022 Customer care is supposed to reproduce the issue and report it further to developers. I assume that Ryan works for ESET LLC, hence I'd expect they have already reported it to ESET HQ. Link to comment Share on other sites More sharing options...
iDiC 0 Posted December 13, 2022 Author Share Posted December 13, 2022 Marcos, below is entire script of the chat. I am led to believe that it was not forwarded based on his instructions for me to access this forum and submit the issue? To me, this is a significant concern. I would assume that ESET retains all copies of chats in their database as well. Thanks for your reply. This session has been transferred to Ryan M.. (14:27:52) Ryan M. has joined the conversation. (14:29:01) Ryan M. said: Hello ESET is not able to communicate via iOS from any of the ESET native windows features such as ESET Password Manager or ESET Secure Authentication. any information must be manually typed into a iOS device. To answer your question in short, ESET does not transfer an auto generated password to iOS (14:29:28) You said: Thanks. Rest of question? (14:30:09) Ryan M. said: Im not sure how i can answer the rest of your question since im not sure exactly what ESET feature youre describing here. You stated is it possible to correctly show ALL the characters in my list (14:30:13) Ryan M. said: What list are you referring to? (14:30:52) Ryan M. said: There are no ESET Anvtivirus security apps available for iOS so im not sure what feature youre describing (14:30:56) Ryan M. said: Antivirus* (14:32:26) You said: If I open my ESET browser extension to look at a specific ESET generated password, it looks like this &^*#%HJ% *&(*)(. What it does not show is there is an underscore between the % and the *. If I copy and paste the password somewhere, it then shows the underscore. Make sense? (14:33:23) Ryan M. said: Yes that makes sense, i do not know of a way to change the way the characters are represented unfortunately , thats a design / development request to the UI (14:33:44) Ryan M. said: But yes i can see the frustration and confrusion here regarding certain characters like _ (14:33:59) Ryan M. said: I do know that ESET does have a forum for these types of user requested changes (14:34:30) Ryan M. said: I can provide you with a link to the forum so you can link your ESET public license ID and state your request for future changes to the UI to update this feature with the development team if youd like (14:35:14) You said: That would be great! Since I have to manually enter that PW into IOS, it is important! (14:36:20) Ryan M. said: Sure thing! I always encourage customers to state their requests directly on the forum since customers leaving reviews themselves tend to get more attention from the development team. You can find the link to the forum here for future changes to the ESET program https://forum.eset.com/forum/23-eset-internet-security-eset-smart-security-premium/ (14:36:27) Ryan M. said: Was there anything further that I can assist you with today regarding ESET? Type your message here. Link to comment Share on other sites More sharing options...
iDiC 0 Posted December 22, 2022 Author Share Posted December 22, 2022 This seems to be way to important to ignore. I trust ESET, but this issue seems way too important to ignore. I understand that issues happen. What I do not understand is zero feedback other than it has been "submitted". Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 23, 2022 Administrators Share Posted December 23, 2022 Please provide your ticket ID so that I can check the previous communication with customer care. Link to comment Share on other sites More sharing options...
iDiC 0 Posted December 23, 2022 Author Share Posted December 23, 2022 Marcos - have looked everywhere for a ticket ID but cannot locate. Any info I can provide that will help? Thanks Link to comment Share on other sites More sharing options...
itman 1,659 Posted December 23, 2022 Share Posted December 23, 2022 (edited) It appears to me that no support request which results in a support ticket no. being created was generated by Eset N.A. support personnel from the original chat session. You can create a Technical Support request from the Eset GUI as shown in the below screen shot: Edited December 23, 2022 by itman Link to comment Share on other sites More sharing options...
iDiC 0 Posted December 23, 2022 Author Share Posted December 23, 2022 Done. Here is info. Dear ESET user,Thank you for contacting ESET Technical Support. This is an automatic reply to confirm that we have received your case. Your case was assigned #00470078.We will answer your inquiry as soon as possible. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 23, 2022 Administrators Share Posted December 23, 2022 Could you please provide step-by-step instructions how to reproduce the issue? I see the underscore in a complex password: Link to comment Share on other sites More sharing options...
iDiC 0 Posted December 23, 2022 Author Share Posted December 23, 2022 The attached .doc shows a screen shot of the password not showing the underscore on my screen. The other pic is where I copied and pasted the password from my ESET password list into a blank MS word document. There it does shows the underscore at the end. Hope this helps. MediCaL1_ Copied and pasted into Microsoft word FROM my ESET password list DOES show underscore! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 23, 2022 Administrators Share Posted December 23, 2022 Strange, I can't seem to reproduce it with your password either: Do you have the same version of the PW Manager as I? Link to comment Share on other sites More sharing options...
iDiC 0 Posted December 23, 2022 Author Share Posted December 23, 2022 I don't know if you are permitted to do screen sharing but it will defiantly indicate what I am relaying here. Link to comment Share on other sites More sharing options...
iDiC 0 Posted December 26, 2022 Author Share Posted December 26, 2022 Yes-same version. See attached Link to comment Share on other sites More sharing options...
itman 1,659 Posted December 26, 2022 Share Posted December 26, 2022 I am starting to believe this might be a keyboard issue in regards to the underscore key that only manifests upon password entry. Have you tried creating a password on a web site w/o Eset Password Manager using the underscore key and determining if the same issue occurs? Link to comment Share on other sites More sharing options...
iDiC 0 Posted December 27, 2022 Author Share Posted December 27, 2022 Yes. Here is another example. Attached shows (2) blank spaces which should show the "_' Here is a copy and paste from ESET PW manager: 19_AbZp._ I created the password on the website, updated ESET when prompted. It simply will not show the underscore. All other characters it works fine. If I had a keyboard issue it should manifest itself when entering the password with an underscore on a website. Again, I would be happy to re-produce what I see if you are able. Link to comment Share on other sites More sharing options...
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