remosito 0 Posted November 16, 2022 Share Posted November 16, 2022 Howdie all, we are running into a problem where rdp roaming profiles on our RDP server for HomeOffice are no longer synced correctly and windows uses the last local copy. Tracked the issue down to what seems to be rooted in something ESET does. The issue seems to be that ESET keeps the C:\Users\.....AppData\Roaming\ESET\ESET Security/fileregistryfilesotrage_userX.cfg locked (process explorer shows them as locked for ekrn process) even after the user logs out. Can't even open the file even as local or domain administrator.... So next time the user connects and wants to login. Windows cant synchronize that file from the roaming profile location back to C:\Users as it's getting a file permissions error... and uses the last state of the local profile. is this a known bug? Did we miss setting some configuration options when we set up ESET (not using it that long yet) Is there a work around? ESET needs to release those file when the associated user logs off I would think. any help greatly appreciated remosito Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted November 16, 2022 Administrators Share Posted November 16, 2022 Please open a support ticket since further logs and investigation will be needed. Link to comment Share on other sites More sharing options...
remosito 0 Posted November 17, 2022 Author Share Posted November 17, 2022 ticket submitted 🙂 thanks Link to comment Share on other sites More sharing options...
Solution remosito 0 Posted November 18, 2022 Author Solution Share Posted November 18, 2022 addendum1: eset security for exchange that is running on the rdp server didnt seem to be using those registryFileStorage.userX.cfg files anyway. And our users when on site only ever use their "own" PC. So we decided to exclude the ESET Security directory from the roaming profile via GPO. roaming profiles seem to synchronize without a hitch again. probably still a good idea for ESET to make sure ekrn.exe doesnt lock files it aint even using. Or at least release them after user logs off... but no urgency from our end anymore... 🙂 Link to comment Share on other sites More sharing options...
ESET Insiders rekun 43 Posted November 19, 2022 ESET Insiders Share Posted November 19, 2022 Are there any reasonable idea behind why you are using Eset Mail Security for Exchange on a terminal server? I suppose you are using an Exchange server for RDS as well? Link to comment Share on other sites More sharing options...
remosito 0 Posted November 23, 2022 Author Share Posted November 23, 2022 On 11/19/2022 at 7:38 PM, rekun said: Are there any reasonable idea behind why you are using Eset Mail Security for Exchange on a terminal server? I suppose you are using an Exchange server for RDS as well? that is the reasone yes. Though we plan to split that vm into a dedicated rdp and a dedicated exchange server beginning of next year.... Link to comment Share on other sites More sharing options...
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