RNFolsom 5 Posted October 5, 2014 Share Posted October 5, 2014 Two years ago, I was running four laptops: two new ones, and two elderly ones that I continued to use as I struggled with setting up the new ones. So I bought a two year NOD32 renewal for four laptops. I now have only two laptops for which I want to renew; the elderly ones have been donated to a local organization that sets them up (mostly using Linux because they can't run Windows later than XP) for low income people. But I can't find any way to get ESET to renew a smaller number of laptops, at .hxxp://www.eset.com/us/renew/. If necessary, I will renew four laptops for two years --- it's only $101.99, and I think that price would be reasonable even for only two laptops --- but if I am overlooking some way to renew only two laptops, I would like to know how to do that. I'm not willing to pretend that I am a new customer (buying two years of NOD32 would cost only $74.99), because I don't want Eset to think I am someone that I ain't. R.N. (Roger) Folsom Link to comment Share on other sites More sharing options...
Proactive Services 11 Posted October 5, 2014 Share Posted October 5, 2014 In the UK, I have to contact my sales representative to renew with fewer licenses. They're always quick to reply and happy to help so I suggest you try the same route. Link to comment Share on other sites More sharing options...
RNFolsom 5 Posted October 5, 2014 Author Share Posted October 5, 2014 Proactive Services: Thanks for the suggestion. I'm not used to using a Sales Representative, but a Google search probably can come up with one. But I will wait for another day or two --- my current holding runs to November 02 --- to see if someone from ESET comes up with a more direct solution. Thanks again. R.N. (Roger) Folsom Link to comment Share on other sites More sharing options...
SweX 870 Posted October 6, 2014 Share Posted October 6, 2014 Hi Roger, Afaik there is no other way but to contact ESET by phone/email so they can adjust your license so it will cover 2 pc's from now on, wich should allow you to renew the license for two PC instead of four PC. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 754 Posted October 6, 2014 ESET Moderators Share Posted October 6, 2014 Hello Roger, the sales processes vary from country to country so I agree that the best way is to contact customer care they will be able to help you for sure. Link to comment Share on other sites More sharing options...
RNFolsom 5 Posted October 8, 2014 Author Share Posted October 8, 2014 (edited) Thanks to SweX and Peter Randziak for suggesting that I contact ESET directly. From the ESET icon on the Notification Area (aka System Tray), I went to "Open ESET NOD32 Antivirus 7" and Help and Support's Customer Care, and sent them a message that was most of the content of my post that started this thread. Here's hoping that works! Saturday 08 November 2004, Delayed Report: On 27 October 2014, with the help of Daniel Womack, I was able to contact an ESET sales representative by telephone, who was able to set renew my ESET NOD32 license for three instead of four laptops, for two years, for $75.99. (I went for three instead of two laptops because I realized that my wife's XP laptop was going to take additional time before I get it set up for her new Win7sp1 laptop.) R.N. (Roger) Folsom Edited November 8, 2014 by RNFolsom Link to comment Share on other sites More sharing options...
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