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Proactive Services

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Proactive Services last won the day on June 9 2014

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  1. It could have been the attachment, in my attempts. I did try twice.
  2. Hi, I've tried to create a support request via https://www.eset.com/uk/customer-care-wizard/ but get the error: "An error occurred during a connection to int.form.eset.com. PR_CONNECT_RESET_ERROR" after submitting the form. I'm a UK Eset reseller and with one of my client's systems ekrn.exe is suffering from a memory leak which eventually interferes with other programs. Most recently it grew to 6GB private memory, 1GB peak working set. Log collector, advanced diagnostics logs and Sysinspector report available via PM to staff.
  3. I have this same problem with Cryptographic protocol support module 1036 when trying to connect to IMAPS on both Ionos (formerly 1and1) and Hotmail, using Thunderbird. When logging with Thunderbird, nothing was saved to the log file at all with the Eset IMAPs module enabled. When disabled emails were collected fine on all accounts and the log file contained the expected entries.
  4. I've found that if the ADMINCFG path has spaces (even if quoted) it fails - without the spaces I have a successful install with the following CLI parameters: --accepteula --language 1034 --msi-property ADMINCFG="%windir%\Temp\Eset-config.xml"
  5. Just to add a voice, this is the precise reason I have to hack out the MSIs. If I had to configure Eset to my home clients manually each time I'd have to charge them more or go elsewhere :-(
  6. The config file I use along with the MSI installers configures: Enable PUA Enable PUP Advanced Heuristics/DNA/Smart signatures Preserves last access timestamp across all scanning settings/profiles Enables Idle state scanning Added additional exclusions to Eset Livegrid (OpenOffice files amongst others) ...and various other options. Being able to set all of this via a config file is part of the reason I choose to resell Eset. The fewer buttons I have to click the better, particularly because I'm only human, and can miss something :-)
  7. Marcos - could you advise how Eset resellers are advised to roll out v9 for the Home version? I use similar configuration for Endpoint that I do for Home Antivirus so would like to continue this.
  8. Cheers for taking a look. I had been subscribed to the following three feeds: hxxp://kb.eset.com/esetkb/index?page=rss&channel=ALERTS hxxp://kb.eset.com/esetkb/index?page=rss&channel=SOLUTION hxxp://kb.eset.com/esetkb/index?page=rss&channel=NEWS
  9. The Eset RSS feeds I subscribe to, at kb.eset.com, for knowledgebase alerts, solutions and news haven't been updated since around August. All of the RSS links I can find at the Eset UK and International sites are either not RSS feeds or are mostly empty. Will they be coming back?
  10. Also: the link from the app's "How can I protect?" button leads to a 404 here
  11. Thanks. I had this problem yesterday, but a friend could download it fine. I thought I was seeing things!
  12. Hi, When I select any of the four drop-down menu options on the Endpoint download page hxxp://www.eset.com/int/download/business/detail/family/150/ , the download button stays grey and doesn't work. Tried on Firefox 39, IE11 on Win7, Firefox 39 and IE9 on XP (a clean virtual machine, no anti-virus), and Firefox and HTC Internet on Android. Done the usual of clearing caches/history on all browsers etc. Firefox web console has the error: 11:51:58.863 Empty string passed to getElementById().1 head-42a415f7209db7a237490d4bce33f87f.merged.js:3:0
  13. Jim, I'm diagnosing an incompatibility between the most recent Program Components Upgrade with Eset and Privoxy, a web filtering proxy. The fault was so subtle I only realised it when my desktop updated the PCU today, and started getting the same symptoms - data being truncated at the same point +- a few bytes. Disabling the HTTP protocol checking also works-around this problem. I'm still collecting data to report it to Eset. Do you know if your fault also showed up with the most current PCU? It may be helpful for Eset to look at both problems at the same time.
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