Aryax 0 Posted August 24, 2022 Share Posted August 24, 2022 Hello! After switching to my new computer, Banking protection stops working. It's always show just a white screen/page (see attachment). It doesn't metter if i start it through url or from Banking Protection shortcut. Doesn't metter also if its as Administrator or not. It neither works on Edge nor Chrome. I tried set all Eset's settings to default, but didn't solve my problem. Eset Internet security ver 15.2.11.0 Edge ver 104.0.1293.63 Chrome ver 104.0.5112.102 Windows 11 Pro Browsers and Windows are up to date. Any tips or help? Best regards. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 24, 2022 Administrators Share Posted August 24, 2022 Are you able to open a secure browser via the desktop shortcut? Does disabling "Secure all browsers" in the advanced BPP setup make a difference? What bank url did you open? micasayyo 1 Link to comment Share on other sites More sharing options...
Aryax 0 Posted August 25, 2022 Author Share Posted August 25, 2022 (edited) Quote Are you able to open a secure browser via the desktop shortcut? As I said before - I can open, but browser is still whole white (same as attachment in first post) and not even url bar. Quote Does disabling "Secure all browsers" in the advanced BPP setup make a difference? No. Disabled or Enabled - doesn't make difference. Quote What bank url did you open? For e.g.: https://www.pekao24.pl/ Edited August 25, 2022 by Aryax Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 25, 2022 Administrators Share Posted August 25, 2022 Does the issue occur: 1, If you open the said website in a normal browser? 2, If you disable BPP and restart the browser, does the website open alright? If so, please carry on as follows: Re-enable BPP with the browser closed Enable advanced logging under Help and support -> Technical support Launch your default browser and open the website to reproduce the issue Turn off logging Collect logs with ESET Log Collector and upload the generated archive here. Link to comment Share on other sites More sharing options...
Aryax 0 Posted August 25, 2022 Author Share Posted August 25, 2022 Quote Collect logs with ESET Log Collector and upload the generated archive here. I can't upload logs here, because it's weight about 350 MB (limit is 100 MB). Do You accept some other ftp upload sites? Or is there a way to omit limit? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted August 25, 2022 Administrators Share Posted August 25, 2022 You can upload the logs to a safe location, such as file sharing services OneDrive, Dropbox, etc. and then drop me a private message with a download link. Link to comment Share on other sites More sharing options...
Aryax 0 Posted August 25, 2022 Author Share Posted August 25, 2022 4 hours ago, Marcos said: You can upload the logs to a safe location, such as file sharing services OneDrive, Dropbox, etc. and then drop me a private message with a download link. I've just sent you. OneDrive link Link to comment Share on other sites More sharing options...
Aryax 0 Posted September 2, 2022 Author Share Posted September 2, 2022 @Marcos any update on my problem? Link to comment Share on other sites More sharing options...
ESET Staff constexpr 46 Posted November 14, 2022 ESET Staff Share Posted November 14, 2022 On 9/2/2022 at 1:51 PM, Aryax said: @Marcos any update on my problem? @Aryaxcan you do one more log, please? Enable BPP feature, download Process monitor and run (it will automatically capture logs) Try to run Secured browser from desktop shortcut, or using SAB (it should run only white page with green frame) Stop log capture and save it as .pml If possible, do one more ELC log and please attach both logs there, or to some 3rd party service (or send me a message and I'll navigate you). Thanks Link to comment Share on other sites More sharing options...
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