Zac French 0 Posted July 4, 2022 Share Posted July 4, 2022 One of our laptops is saying "unable to start the system due to a problem accessing Vital encryption data". I have setup the recovery media with the recovery data file and attempted to use it but when choosing to decrypt the drive it says "Invalid file signature". This is after I enter the password for the data file which I have tried multiple times and confirmed the password is correct each time. Tried doing it with EEE standalone, ESET protect managed and EEE managed but they either don't give the option to decrypt or give the same error. There isn't anything about this error that I can find online. Link to comment Share on other sites More sharing options...
ESET Staff Kstainton 31 Posted July 5, 2022 ESET Staff Share Posted July 5, 2022 Hi @Zac French, This one will require more depth investigation by the Development Team for ESET Encryption, may you acquire the following logs for us and submit a ticket via https://www.eset.com/uk/about/contact/ Meta Data Search Logs: https://support.eset.com/en/kb7894-eset-encryption-recovery-utility-diagnostics#SearchForMeta Thank you, Kieran Zac French 1 Link to comment Share on other sites More sharing options...
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