macOS prevents access to certain folders - loop after installation

[phil13 0]

After installing it on an Mac i keep getting a promt for this:

macOS prevents access to certain folders for Eset Endpoint Antivirus. Allow scanning of these folders:
1. go to System Preferences > Privacy
2. grant the permission "Full Disk Access" for:
 Eset Endpoint Antivirus
Eset Real-time file system protection
3. restart ESET Endpoint Antivirus.

 

 

I Have used this installer already on other Mac with the same OS and all went fine. I granted the permission, rebooted, reinstalled, unchecked the boxes and rechecked them but the window keeps appearing. in our era webconsole it only says: "Product is installed but not running "

Screenshot is in german so i translated the Eset notification.

Any suggestions what to do now?

 

ESET Management Agent 9.0.3140.0

ESET Endpoint Antivirus 6.11.202.0

MacOS 12.4.0

 

[Marcos 5,074]

Please collect logs as per the instructions at https://support.eset.com/en/kb3404, open a ticket with your local ESET distributor and supply them with the generated archive.

 

[Billy 0]

I have the exact same issue that has just started in the last several days. Today is the third straight day I have had to make this setting change. I have been running eset on my macs for over 8 years and have never had this happen more than once, but that is always on an install of eset to a new mac or an OS upgrade. I have not had an OS upgrade in a while. I'm on Monterey 12.4 and my eset version is 6.11.202.0

[Marcos 5,074]

1 hour ago, Billy said:

I have the exact same issue that has just started in the last several days.

Please follow the instructions in my post above.