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ESET Inspect Cloud network requirements?


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Hello,

We are evaluating ESET Inspect Cloud and our test devices seem to be failing to connect to the cloud console as per the error message 'Unable to connect to ESET Inspect Server'. Although the systems have the Inspect Connector installed and licensed, they appear unmanaged in the ESET Inspect console. 

I suspect that there could be something in our network blocking the connection, so I tried to find the network requirements for the Cloud Inspect server (e.g. ports, URLs, IP addresses), however there is no mention of the product here: https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall#services and all other information I was able to find is related to the on-premise version of the solution. Are you able to point me in the right direction? If there is no article, is there a log file I can check where I can see which connection is failing so I can rectify it? 

Thank you in advance!

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3 hours ago, Peter Randziak said:

Hello @Ufoto,

the domains and ports used by ESET Inspect Cloud are listed at https://help.eset.com/ei_cloud/en-US/?prerequisites.html 

Peter

Hi Peter,

Thank you, it turned out to be related to blocked connection to eu01.agent.edr.eset.systems:8093 due to the unusual port. 

For anyone else experiencing similar issues, there is a log file which helped me to identify which connection is failing. The log file is named 'EIConnector-yyyy-mm-dd' and you can find it here: C:\ProgramData\ESET\Inspect Connector\Logs.

Best Regards,

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