Firewall blocks internal traffic

[Josch 0]

Hello everyone!

We switched from Kaspersky to ESET.

Now I have some problems that I need to solve quickly. I'm going through the manual. But this takes too long as I need to solve the problem quickly. Maybe someone can help me quickly.

It happens again and again that internal network traffic (RDP, ICMP, ...) is blocked by the firewall on the endpoints. I can quickly release the locks manually in the endpoint-security. But then I always have to go to the affected PC. This is of course not possible in the home office. Remember: RDP doesn't work at this moment :-/

Is there a setting (a policy in ESET Protect?!!?) where you can declare internal network traffic as safe?

Thanks in advance.

[Marcos 5,074]

RDP is allowed in the trusted zone by default. Please check known networks and make sure that your LAN is set to "Use Windows settings" or explicitly to "Trusted network". Alternatively you can add your LAN to the Trusted zone in the zones setup.

You can configure these settings via a policy from the management console.

[Josch 0]

thx for your reply 👍

I found these settings. I think this is the solution. I'll test my systems now.

Is it necessary to create a new policy? Or can I use an existing one? In which existing policy would it make sense to add these settings?

Edited May 13, 2022 by Josch

[Marcos 5,074]

You can edit an existing policy. The settings are at the same place as in the program, ie:

[Josch 0]

OK, thx for your quick support. I will mark this thread as "solved" next week, after testing.