Jump to content

Archived

This topic is now archived and is closed to further replies.

Iamstacyjo

Smart Scan Not Working.

Recommended Posts

When I click the "Open scan in a new window" this is what I see...

 

Boot sector of disk C: - error opening

Boot sector of disk D: - error opening
C:\hiberfil.sys - error opening
C:\pagefile.sys - error opening
C:\swapfile.sys - error opening
 
Also it finds a Trojan every single day. I definitely have a virus, but I am unable to resolve it. Help... Please?   

Share this post


Link to post
Share on other sites

The above errors are ok. In order to scan boot sectors, you must run a scan as an administrator. As for the sys files, they are system files exclusively opened by Windows which means that any other application cannot access them. Simply ignore these errors.

 

Regarding the trojan, it would help us better understand what's goings on if you copy the appropriate and complete records from your Detected threats log or an on-demand scanner log and paste them here.

Share this post


Link to post
Share on other sites

And here is how to run a scan as an admin:

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 members

    No registered users viewing this page.

×