Regarding activation key

[RAKTAPAYA 1]

One of my client bought NOD32 Antivirus in Nepal and activate in Nepal and after few days he went to India for study where he connected his device in internet in India and after that his license got deactivated. Now the problem is he has returned to Nepal and his original license is not working. pls guide me to solve this issue. Please be informed that  his expiry date is still left.

[Marcos 5,070]

Please contact the issuer of the license. Next time we kindly ask you to provide the public license ID (XXX-XXX-XXX) to identify the license.

[RAKTAPAYA 1]

This client happens to uninstall the eset for trying to reinstall again so couldn't get license id.

[itman 1,659]

2 hours ago, RAKTAPAYA said:

This client happens to uninstall the eset for trying to reinstall again so couldn't get license id.

He should have received an e-mail acknowledgement from Eset or the vendor the license was purchased from. This acknowledge will contain both the license key and license ID @Marcosrequested.