Guest Judith G Posted January 2, 2022 Posted January 2, 2022 My Canon wireless printer and scanner worked until recently. The printer still works but the scanner has stopped working. A ScanGear notice comes up ‘Cannot communicate with scanner. Possible reasons: · Scanner is turned off · (If using wired LAN connection) it is disconnected form wired LAN · (If using Wi-Fi connection) signal strength is poor due to obstructions · Network connection is prohibited by security software · Different scanner on the network is selected. Please check and try again. Click (select scanner) if you want to select another scanner. Scanner drive will close. Code 5,157,69.’ I have assumed that ESET is blocking the scanner and the other options don’t seem to apply. I have tried going into ESET setup; then into Network protection; then into troubleshooting wizard and unblocking any attempts to communicate with the scanner. This didn’t work. What should I do?
Administrators Marcos 5,450 Posted January 2, 2022 Administrators Posted January 2, 2022 As per this forum rules, please sign up first and re-post in the appropriate product subforum when reporting an issue: 4, Ask only simple questions. If you want to report an issue, inquire about your license, etc., create a forum account first. This forum is not intended for lengthy discussions. Also enclose information disabling which of the protection modules makes a difference.
Most Valued Members peteyt 396 Posted January 2, 2022 Most Valued Members Posted January 2, 2022 You could also try uninstalling eset temporarily, backing up any settings you wanted to keep. If the problem doesn't go away then eset isn't the culprit
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