Jump to content

ESA Offline?

Recommended Posts

Hi everyone,

I am in the process of rolling out ESA at my company.  We have been having a few snags throughout the way, but I am looking for some advice on this one first.

When a user takes their laptop home, they have been unable to login.  It states that the credentials failed, and that you need to login while in "Online" mode.  Does this mean that all accounts that would need access remotely (like my admin account) needs to have logged in at least once while the laptop is on site so that I can login when a user is remote? Or does a hole need to be punched into the firewall in order for the laptop to communicate to the ESA server remotely?

Another user was repeatedly being prompted for an OTP while offsite.  Is this normal behavior?

Link to comment
Share on other sites

Thank you @IggyPop much appreciated.

Another issue we have been having is when we log out of the ESA console we receive 5 email notifications stating this.

12/23/2021 10:58:03 AM

Access denied (missing role): MANAGEMENT Server: SERVERNAMEHERE

The only thing that I noticed is that this only seems to happen when logging in with domain authentication.  Any ideas on this perhaps?



Link to comment
Share on other sites

  • 3 weeks later...
  • ESET Staff

Hi Tropper,

not sure why this would be happening I would recommend you contact Support and they will investigate this with you. This is the best way how to resolve this issue in my opinion.

So please feel free to contact them.


Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...