Android premium - cannot connect to servers

[Radomiaczki 0]

Hi there, 

I hope it is proper place to ask this. 

So I subscribed to eset android premium through option available in the app so through Google play. However after Google play step eset app stuck on checking details. 

I killed it after like 5 minutes and now I am still on free licence. When refreshing on licence screen I am getting error that there are issues with servers. Same issue on two phones. 

Is this know issue right now or there is some problem on my end? 

 

Thanks in advance 

D

[Marcos 5,451]

Please raise a support ticket via the internal built-in form. If this is not possible, contact your local ESET distributor. There used to be issues with specific carriers in the past so the distributor should know best what the situation with carriers is in the country.

[Radomiaczki 0]

Thanks Marcos! Appreciate your help! 

[Pegi 0]

I have a case number #00292728, but this is the second time I've reported not being able to "allow" the phishing aspect of the mobile app.  I'm not sure when this problem started but I know it's been at least a week ago because I have an orange error message on my phone pertaining to this issue. 

A big problem on the ESET website and in the email that I did receive from original case are the phone numbers and FAQ suggestions.  There really are none for the mobile app.  Everything is geared toward the pc portion.  Very frustrating to "chat" with a bot that has no conception of how to help with mobile customers   

NOTE: my screenshot is from my personal cloud storage and I do not want it to be shown here. thank you.

 

[Marcos 5,451]

15 hours ago, Pegi said:

I have a case number #00292728, but this is the second time I've reported not being able to "allow" the phishing aspect of the mobile app.  I'm not sure when this problem started but I know it's been at least a week ago because I have an orange error message on my phone pertaining to this issue.

Unfortunately it's unclear what the problem is. What browser do you use? Is it listed among protected browsers/applications in EMS?

[Pegi 0]

Sorry about that confusion.  I use Chrome on an Android phone.  

[Caitly 0]

I also have the same problem. My settings already say that ESET has Anti-Phishing  on but the app says that I need to allow it. I use Chrome on an android phone as well.