NOD32 blocks functionality of an app on internet

[SethGecko 0]

I've been using an online radio for quite a while. It's a product called DI.FM and their sub brands (https://www.jazzradio.com/, https://www.radiotunes.com/, https://www.rockradio.com/, https://www.classicalradio.com/, https://www.zenradio.com/)

After ESET update to version 15.0.18.0 — those apps stop working from time to time. They stopped on both my desktop and laptop -both have NOD Antivirus. Yet it works on other computers that don't have the Antivirus.
I have tried every possible fix (changed browsers, cleared cache, got technical support from DI.FM etc) and can only think that the Antivirus is blocking various parts of their application after Antivirus update. Updating to 15.0.21.0 did not fix the issue. 

Sometimes it's just playback that stops, sometimes entire CSS won't load.

I get those net::ERR_HTTP2_PROTOCOL_ERROR 200 errors in console

I've followed the advise from and based this request on it, since I believe it's the same thing.

And yes, disabling Port Filtering helped, but I turned it back on.

I'll also try to set protocol filtering into Interactive Mode and see if this works, but I would really appreciate if you could look into this. Thanks!

 

[SethGecko 0]

Update. I've set Port Filtering to Interactive, it fixed the issue, but it's impossible to use my machine like this.
Every request that it makes triggers NOD popup with "Do you want to scan it?"

[Marcos 5,441]

It is not clear what you mean by port filtering, a screenshot could help understand what you did.

Anyways, since I was unable to reproduce the issue, I'd recommend raising a support ticket for further troubleshooting.

[SethGecko 0]

Hey, Marcos.
Thanks for your reply.

By disabling Port filtering, I meant disabling Protocol filtering, sorry about that 😅



Regarding reproducing the issue : I've found a quick way to do it, cause it's quite intermittent if you try to reproduce it normally (without listening to the radio for a while)

You can open all of the brands in neighboring tabs in Incognito mode for example and just start switching channels in all tabs. Takes about 5 minutes to get to my state because of the amount of the requests sent to content and images I assume.

Thanks again!

[SethGecko 0]

And, I've sent two support requests ~two weeks ago, but got no reply, so I started a topic here.

[Marcos 5,441]

2 hours ago, SethGecko said:

And, I've sent two support requests ~two weeks ago, but got no reply, so I started a topic here.

What country are you from? You have 2 trial licenses - one has Montenegro country set and the other one Germany.

[SethGecko 0]

I'd rather not disclose my location on a public forum.
I don't use VPN service if that's what you're asking, and I can say that I do travel a lot.

[Marcos 5,441]

Are you able to reproduce the issue if you enable advanced logging under Help and support -> Technical support?

[SethGecko 0]

Yes, I'm getting it. Which file do you need? Or the whole Diagnostics folder?

[Marcos 5,441]

Collect logs with ESET Log Collector please. I was able to reproduce it just once when only one stream was playing loudly with protocol filtering on but after enabling advanced logging several streams were playing loudly at the same time and I could not reproduce it again. I've used Chome as a browser.

[SethGecko 0]

Great, that means I'm not the only one 😅
Done. Should I post them here, or is there another way around?

[Marcos 5,441]

You can upload the generated archive here. Only ESET staff can access attachments.

[SethGecko 0]

I can't upload them here, cause they exceede 100 MB.
The file size is 369 MB

 

Edited December 9, 2021 by SethGecko

[Marcos 5,441]

Downloaded it from Google Drive and created a ticket for developers. Will keep you posted.

[SethGecko 0]

Thanks a lot!

[rubencastello90 2]

Same issue here. Attach logs to have another ones.

ees_logs.zip

[Desiree 0]

We have similar problems on our platform. Some visitors complain they can't view some images/videos. They all use ESET... Please update their software with a proper fix.

Server CDN url:   "cdn.letszoip.com"  , which is load balanced between various servers of cdn77.org

Hope to hear from you.

Thanks!

Desiree

[Marcos 5,441]

2 hours ago, Desiree said:

We have similar problems on our platform. Some visitors complain they can't view some images/videos. They all use ESET... Please update their software with a proper fix.

Does switching to the pre-release update channel make a difference?