CodyH 0 Posted July 7, 2021 Share Posted July 7, 2021 ESET keeps crashing my system here are my memory dumps please help I'm stuck On Wed 7/7/2021 2:49:47 PM your computer crashed or a problem was reported crash dump file: C:\WINDOWS\Minidump\070721-6593-01.dmp This was probably caused by the following module: em018k_64.dll (0xFFFFF8056E04C44C) Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8056E04C44C, 0xFFFFAB0A31C2E2D0, 0x0) Error: SYSTEM_SERVICE_EXCEPTION file path: C:\Program Files\ESET\ESET Security\Modules\em018k_64\1731\em018k_64.dll product: ESET Security company: ESET description: HIPS module Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: em018k_64.dll (HIPS module, ESET). Google query: em018k_64.dll ESET SYSTEM_SERVICE_EXCEPTIONOn Wed 7/7/2021 2:49:47 PM your computer crashed or a problem was reported crash dump file: C:\WINDOWS\MEMORY.DMP This was probably caused by the following module: em018k_64.dll (0xFFFFF8056E04C44C) Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8056E04C44C, 0xFFFFAB0A31C2E2D0, 0x0) Error: SYSTEM_SERVICE_EXCEPTION file path: C:\Program Files\ESET\ESET Security\Modules\em018k_64\1731\em018k_64.dll product: ESET Security company: ESET description: HIPS module Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: em018k_64.dll (HIPS module, ESET). Google query: em018k_64.dll ESET SYSTEM_SERVICE_EXCEPTION Link to comment Share on other sites More sharing options...
Administrators Marcos 4,919 Posted July 8, 2021 Administrators Share Posted July 8, 2021 Please provide me with the dump C:\WINDOWS\MEMORY.DMP in a compressed form. If it's kernel memory dump, try to get a complete memory dump as per https://support.eset.com/en/kb380, if needed for perusal. Link to comment Share on other sites More sharing options...
itman 1,629 Posted July 8, 2021 Share Posted July 8, 2021 According to Microsoft: Quote Corrupted system files and outdated drivers on your computer are one of the possible reasons why this issue is happening, We recommend following the possible solutions in this article to help resolve blue screen errors. https://answers.microsoft.com/en-us/windows/forum/all/bsod-em018k64dll-driver-irql-not-less-or-equal/6e1ecfeb-7eb8-43f6-ad8b-d60aa0fcc574 You might want to run the following from an admin command prompt window: sfc /scannow and see if any corrupted system files were found and replaced. Also recommended; assuming you're running Win 10, would be to run from an admin command prompt window: DISM /Online /Cleanup-Image /RestoreHealth after the sfc scan completes. Link to comment Share on other sites More sharing options...
ESET Moderators Peter Randziak 1,083 Posted July 13, 2021 ESET Moderators Share Posted July 13, 2021 Hello @CodyH, are you able to reproduce the BSOD i.e. does it happen on a regular basis / often or was it just one-time issue? Peter Link to comment Share on other sites More sharing options...
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