BSOD from ESET

[CodyH 0]

ESET keeps crashing my system here are my memory dumps please help I'm stuck 

On Wed 7/7/2021 2:49:47 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\070721-6593-01.dmp
This was probably caused by the following module: em018k_64.dll (0xFFFFF8056E04C44C)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8056E04C44C, 0xFFFFAB0A31C2E2D0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Program Files\ESET\ESET Security\Modules\em018k_64\1731\em018k_64.dll
product: ESET Security
company: ESET
description: HIPS module
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: em018k_64.dll (HIPS module, ESET).
Google query: em018k_64.dll ESET SYSTEM_SERVICE_EXCEPTION



On Wed 7/7/2021 2:49:47 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: em018k_64.dll (0xFFFFF8056E04C44C)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8056E04C44C, 0xFFFFAB0A31C2E2D0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Program Files\ESET\ESET Security\Modules\em018k_64\1731\em018k_64.dll
product: ESET Security
company: ESET
description: HIPS module
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: em018k_64.dll (HIPS module, ESET).
Google query: em018k_64.dll ESET SYSTEM_SERVICE_EXCEPTION

 

[Marcos 5,074]

Please provide me with the dump C:\WINDOWS\MEMORY.DMP in a compressed form. If it's kernel memory dump, try to get a complete memory dump as per https://support.eset.com/en/kb380, if needed for perusal.

[itman 1,659]

According to Microsoft:

Quote

Corrupted system files and outdated drivers on your computer are one of the possible reasons why this issue is happening, We recommend following the possible solutions in this article to help resolve blue screen errors.

https://answers.microsoft.com/en-us/windows/forum/all/bsod-em018k64dll-driver-irql-not-less-or-equal/6e1ecfeb-7eb8-43f6-ad8b-d60aa0fcc574

You might want to run the following from an admin command prompt window:

sfc /scannow

and see if any corrupted system files were found and replaced.

Also recommended; assuming you're running Win 10, would be to run from an admin command prompt window:

DISM /Online /Cleanup-Image /RestoreHealth

after the sfc scan completes.

 

[Peter Randziak 1,130]

Hello @CodyH,

are you able to reproduce the BSOD i.e. does it happen on a regular basis / often or was it just one-time issue?

Peter