George Papadopoulos 0 Posted May 7, 2021 Share Posted May 7, 2021 Hello. I have an installation with an old version of eset remote administrator and i am trying to unistall it because i will use installation without an esete remote administrator server and i have forget the unistall password. Do you have any idea how i will unistall it without the password? Thanks in advance! George Pap Greece Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 434 Posted May 11, 2021 ESET Staff Share Posted May 11, 2021 If you have forgotten the password, and the server is no longer operational, the only option is to boot into the safe mode, and then use the ESET Uninstaller Tool, to remove the agent. Out of the curiosity, why you will be using a setup without the remote management? How big is your network? Link to comment Share on other sites More sharing options...
RD_26555 0 Posted June 8, 2021 Share Posted June 8, 2021 Hello to the techsupport! I apologize for bothering you here. However, I have sent a few requests for help through the eset web site but no reply to me. So, I decided to ask on the forum. Our company has official subscription. One of our workers was resigned and we don't know password on his eset. Could you please help me to remove the password please! Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted June 8, 2021 Administrators Share Posted June 8, 2021 2 hours ago, RD_26555 said: I apologize for bothering you here. However, I have sent a few requests for help through the eset web site but no reply to me. Did you receive a confirmation email with a ticket ID? Your point of contact should be http://www.ht-dist.com/, the local distributor for Myanmar. 2 hours ago, RD_26555 said: Our company has official subscription. One of our workers was resigned and we don't know password on his eset. Could you please help me to remove the password please! Please clarify what password you mean. The password that protects ESET Endpoint settings? Or the Administrator password for login to the ESET PROTECT web console? Or some other password? Link to comment Share on other sites More sharing options...
RD_26555 0 Posted June 9, 2021 Share Posted June 9, 2021 I mean password that protects ESET Endpoint settings on a client machine Link to comment Share on other sites More sharing options...
RD_26555 0 Posted June 10, 2021 Share Posted June 10, 2021 Hi Marcos, Thank you for your reply. For some reason hxxp://www.ht-dist.com/ site can not be opened. As I said before, I sent a few requests to the tech support for help through the eset web site help system. https://support.eset.com/en/kb333-reset-your-settings-password-using-the-eset-unlock-tool However, I have not got any emails from tech support that is why I am asking for help here. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted June 10, 2021 Administrators Share Posted June 10, 2021 This link should lead you to the contact form of your local ESET distributor: https://go.eset.com/contact-support/ If Endpoint is password protected and is managed by ESMC or ESET PROTECT, you can remove the password via a policy. If it's not managed, you should get an option to restore / reset the password: After clicking it, you should get further options how to proceed: The KB article that you referred to was intended for legacy retail version v11 and older, ignore it. Link to comment Share on other sites More sharing options...
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