Chas4 10 Posted March 29, 2021 Share Posted March 29, 2021 I have the path for the back up in the exclusions list for a long time now and ESET realtime scanner is still scanning them (local exclusions are working), the drive I am backing up to is not local to the machine but on the network (never have had scanning of network media enabled in Real-Time protection settings), the ESET scanning them is adding 4+ hours to Time Machine back ups. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,277 Posted March 30, 2021 Administrators Share Posted March 30, 2021 Please exclude: /Volumes/.timemachine/*.* Link to comment Share on other sites More sharing options...
Chas4 10 Posted March 30, 2021 Author Share Posted March 30, 2021 1 hour ago, Marcos said: Please exclude: /Volumes/.timemachine/*.* I have had that for a few years, and still no go, the back up drive is not local to the machine or plugged into it, it is on the local network (yes Network Media is not checked in Real Time Scanner yet ESET is scanning every file as it is placed in the Network drive). I also have the local snapshot path excluded and the Time Machine app and the process that does the backup, and the path to the network drive where the backups are being placed. Local to the Mac drive paths work fine, but network locations are still being scanned. Link to comment Share on other sites More sharing options...
Chas4 10 Posted April 25, 2021 Author Share Posted April 25, 2021 (edited) ESET support has refused to help even tho I opened the ticket and sent screenshots and other things as they requested back in December, this is adding 2+ hours to back up less than .5GB. Other times developers seem to ignore what I sent completely. The back up drive is not physically connected to this Mac, it is on the local network, have reinstalled ESET completely a few times last year. macOS mounts the drive when it is time to back up. I sent ESET support screenshots of the paths being excluded and scanned object showing those paths being ignored (I think they are being ignored because they are a network path and ESET is thinking they are local/inside the machine). Edited April 25, 2021 by Chas4 More info that I did sent to support and ESET support has so far refused to help Link to comment Share on other sites More sharing options...
Chas4 10 Posted April 25, 2021 Author Share Posted April 25, 2021 Have had those set for 3+ years Link to comment Share on other sites More sharing options...
Chas4 10 Posted May 18, 2021 Author Share Posted May 18, 2021 (edited) The path is a network volume /Volumes/.timemachine/DeviceName._afpovertcp._tcp.local./ and it is an ESET bug for the past few months where network volume exclusions are ignored. Also the backup drive is APFS I have a ticket and sent video and photos of the bug along with what ESET support asked for but have not heard back form support in almost 2 months. This ESET bug add 6 to 12+ hours to back ups 6.10.700.0 did not fix it Edited May 18, 2021 by Chas4 Added info about recent ESET update Link to comment Share on other sites More sharing options...
Administrators Marcos 5,277 Posted May 18, 2021 Administrators Share Posted May 18, 2021 1 hour ago, Chas4 said: have not heard back form support in almost 2 months. Please provide the ticket ID so that we can inquire ESET LLC about the ticket and how it was dealt with. Link to comment Share on other sites More sharing options...
Chas4 10 Posted May 19, 2021 Author Share Posted May 19, 2021 18 hours ago, Marcos said: Please provide the ticket ID so that we can inquire ESET LLC about the ticket and how it was dealt with. ESET Support Case Update: 454307 Link to comment Share on other sites More sharing options...
Chas4 10 Posted May 19, 2021 Author Share Posted May 19, 2021 Just checked the speed via TheTimeMachineMechanic which pulls it from the logs and I am seeing speeds of around 0.37MB/s while ESET scans every file as it is transferred to the network drive on the network drive. I have also watched real time scanner scanning the backup drive in the Protection Status Link to comment Share on other sites More sharing options...
SweWiking 0 Posted May 27, 2021 Share Posted May 27, 2021 Time Machin don't work when ESET Cyber Secuity is switch on. I have made all proposed excludes ... :-( Uppdateringsmodul 1077 (20200622) Antivirus- och antispionprogramskannermodul 1574 (20210423) Detekteringsmotor 23366 (20210527) Modul för arkivstöd 1318 (20210427) Avancerad heuristikmodul 1207.1 (20210421) Rensningsmodul 1017 (20210222) Modul för konverteringsstöd 1860 (20210520) Modul för Internetskydd 1423 (20210331) Databasmodul 1112 (20200928) Modul för snabb respons 18332 (20210527) Mac-inställningsmodul 1031 (20201126) Konfigurationsmodul 1940 (20210125) Modul för skydd mot rootkits 1027 (20200826) Modul för nätverksskydd 1688.4 (20210331) Modul för SSL 1061 (20210510) macOS 11.4 (20F71) (64-bit) Darwin (20.5.0) Intel(R) Core(TM) i7-4770HQ CPU @ 2.20GHz (2200 MHz), 16384 MB RAM Link to comment Share on other sites More sharing options...
Administrators Marcos 5,277 Posted May 27, 2021 Administrators Share Posted May 27, 2021 1 hour ago, SweWiking said: Time Machin don't work when ESET Cyber Secuity is switch on. I have made all proposed excludes ... Please collect logs as per https://support.eset.com/en/kb3404 and raise a support ticket with your local ESET distributor. Link to comment Share on other sites More sharing options...
Chas4 10 Posted July 7, 2021 Author Share Posted July 7, 2021 Still not heard anything in months from ESET support replied to the ticket with a log showing the big speed difference with ESET real time scanner scanning a network drive while it is being written to even tho ESET is set to ignore that path. Link to comment Share on other sites More sharing options...
Chas4 10 Posted July 7, 2021 Author Share Posted July 7, 2021 ESET email server failed to process the email so I need ESET support to respond to ESET Support Case Update: 454307 to I can send the log showing the big speed change. (could not edit my other comment due to a forum bug even tho it had been less than 5 minutes) Link to comment Share on other sites More sharing options...
Chas4 10 Posted September 23, 2021 Author Share Posted September 23, 2021 I opened a case in December 2020 and developers refused to read the logs and screen shots and videos I sent. This bug causes what should be a 20 to 40 minute back up to be around 16 hours. Link to comment Share on other sites More sharing options...
chercm 0 Posted September 28, 2021 Share Posted September 28, 2021 I experienced the same thing . the moment I disable the real time scanning , the backup picked up in speed Link to comment Share on other sites More sharing options...
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