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ESS Update general compile error


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Hello,

I have just downloaded the last version of ESS and installed it on fresh new windows 10,

when i'm trying to update it, im getting "general compile error" on stage 5/31 of the update.

I have already tried to change internet / empty the update cache and reinstall, but nothing help..

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Please carry on as follows:
- enable advanced logging under Help and support -> Details for technical support
- run update and reproduce the issue
- disable logging
- collect logs with ESET Log Collector and post the generated archive here.

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15 minutes ago, Marcos said:

Please carry on as follows:
- enable advanced logging under Help and support -> Details for technical support
- run update and reproduce the issue
- disable logging
- collect logs with ESET Log Collector and post the generated archive here.

Thank you very much!

I have attached the logs file

ess_logs.zip

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It is strange that the product identifies as ESET Smart Security and not as ESET Smart Security Premium.

I'd suggest carrying on as follows:
- uninstall ESET
- run the ESET Uninstall tool in safe mode
- install the latest version of ESET Smart Security Premium.

Let us know if it resolves the issue.

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4 hours ago, Marcos said:

It is strange that the product identifies as ESET Smart Security and not as ESET Smart Security Premium.

I'd suggest carrying on as follows:
- uninstall ESET
- run the ESET Uninstall tool in safe mode
- install the latest version of ESET Smart Security Premium.

Let us know if it resolves the issue.

Thanks problem solved

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