Kings30 0 Posted February 16 Share Posted February 16 Hi, Whenever I open office application such as word, excel, powerpoint, etc. Eset showing notification "the certificate of this server (nexus.officeapps.live.com) has been marked by as untrustworthy and the connection is not safe. Is this virus? i google this url by it seems it is under microsoft. Quote Link to post Share on other sites
Administrators Marcos 3,591 Posted February 16 Administrators Share Posted February 16 Please carry on as follows: - in the advanced setup -> tools -> diagnostics enable advanced protocol filtering logging - reproduce the warning - disable logging - collect logs with ESET Log Collector and upload the generated archive here. Quote Link to post Share on other sites
Kings30 0 Posted Tuesday at 04:50 AM Author Share Posted Tuesday at 04:50 AM Hi. I've followed your procedures. Please check generated archive from ESET Log Collector. eav_logs.zip Quote Link to post Share on other sites
Kings30 0 Posted Tuesday at 04:59 AM Author Share Posted Tuesday at 04:59 AM Sometimes not only nexus.officeapps.live.com but also odc.officeapps.live.com and nexusrules.officeapps.live.com too. Quote Link to post Share on other sites
Administrators Marcos 3,591 Posted Wednesday at 08:30 AM Administrators Share Posted Wednesday at 08:30 AM CERT_TRUST_IS_UNTRUSTED_ROOT and CERT_TRUST_IS_PARTIAL_CHAIN is reported. The certificate is signed by Fortinet which performs SSL inspection in your network but a valid root cert. is not installed on the client to establish trust. Quote Link to post Share on other sites
Kings30 0 Posted Thursday at 08:39 AM Author Share Posted Thursday at 08:39 AM So what is the solution for this? Is there anything we can do to remove the ESET pop up everytime we open MS Office? Quote Link to post Share on other sites
Administrators Marcos 3,591 Posted Thursday at 08:42 AM Administrators Share Posted Thursday at 08:42 AM You must import the Fortigate root certificate to clients' trusted root CA cert. store or avoid SSL filtering by Fortigate. The root CA can be downloaded as per https://docs.fortinet.com/document/fortigate/6.0.0/cookbook/874405/downloading-the-certificate Quote Link to post Share on other sites
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