Eset Last connection issue

[Saifuddinit 1]

ERROR: InitializeConnection: Initiating replication connection to 'host: "server ipaddress" port: 2222' failed with: Request: Era.Common.Services.Replication.CheckReplicationConsistencyRequest on connection: host: "IPaddress" port: 2222 with proxy set as: Proxy: Connection: :3128, Credentials: Name: , Password: ******, Enabled:0, EnabledFallback:1, failed with error code: 14, error message: Connect Failed, and error details:

Replication details: [Task: CReplicationConsistencyTask, Scenario: Automatic replication (REGULAR), Connection: server ip address:2222, Connection established: false, Replication inconsistency detected: false, Server busy state detected: false, Realm change detected: false, Realm uuid: 18d6d9dc-cd5b-4154-ad17-08451f79a66b, Sent logs: 0, Cached static objects: 124, Cached static object groups: 11, Static objects to save: 0, Static objects to delete: 0, Modified static objects: 0]

All replication attempts: 258

 

We have restart the server we dint change anything its show last connection 19Jan 2021 after that didn't sync

[MartinK 378]

Could you please double check that there is no issue with network between AGENT and SERVER? Provided log indicates that it is not possible to open connection which might be caused by network issues, DNS resolving issue or possibly issue with SERVER itself. I would also recommend to check that port 2222 is not taken by other service, which would prevent AGENT from connections.
Also no devices are actually connecting? If so, there might be also problem with certificates, even it is not clearly visible from provided logs. But regardless of that, in case multiple devices are not connection, I would strongly recommend to open also support ticket with your ESET representative.