Jump to content

Recommended Posts

Hello,

After recent update to ma ESS  v13.2.16.0 my PC started behaving weird, first few minutes it got really slow, than I couldn't start Task manager (ctr+alt+del, nothing happens), most of my icons become blank on desktop, I couldn't open control panel to try to uninstall anything. I started to suspect to Eset because it was the only app that got updated in last few days that while I didn't install anything. I had to hard reset my system only to boot it up again with same bugs that seam to basically freeze most of systems in WIN 10. I had to go to Safe mode and had to use esetuninstaller.exe to remove my ESS and magically, everything worked.Basically I tried to reinstall my ESS and  restarted afterwards, loaded my config and all worked for like 5 minutes, than all started appearing again, can't access winCP, can't open task manager to see whats freezing my windows, cant open any other app. Really weird, naturally I suspected some malware so I tried downloading and using CC cleaner and Malwerbytes to scan, in normal and safe mode, with ESS (if managed for few seconds before it froze system) and without it, and found nothing bad on my system. Obviously I am coming here after a lot of trial and errors and my PC is running good entire day without Eset. My license is still valid for an entire year so I would like to continue to use Eset. If someone can help I can try to reproduce problems and try to record some logs maybe. I am using Win 10 Pro x64 v2004 build: 19041.610 with all latest drivers for my hardware, I supplied speccy text file of my system. Weird it says my firewall is handled by Eset, while in my settings it clearly says Windows defender because I uninstalled Eset.

Thanks for all your help

Link to post
Share on other sites
  • Administrators

Please configure Windows to generate complete memory dumps as per https://support.eset.com/en/kb380.

When the issue occurs, trigger a manual crash to generate a memory dump. When done, compress the dump, upload it to a safe location and drop me a personal message with a download link. Also provide logs collected with ESET Log Collector.

Last but not least I'd recommend uninstalling Malwarebytes and keeping it only as a second-opinion on-demand scanner without its drivers loaded.

Link to post
Share on other sites
  • Most Valued Members
1 hour ago, FrederickCaleb said:

Hello,

After recent update to ma ESS  v13.2.16.0 my PC started behaving weird, first few minutes it got really slow, than I couldn't start Task manager (ctr+alt+del, nothing happens), most of my icons become blank on desktop, I couldn't open control panel to try to uninstall anything. I started to suspect to Eset because it was the only app that got updated in last few days that while I didn't install anything. I had to hard reset my system only to boot it up again with same bugs that seam to basically freeze most of systems in WIN 10. I had to go to Safe mode and had to use esetuninstaller.exe to remove my ESS and magically, everything worked.Basically I tried to reinstall my ESS and  restarted afterwards, loaded my config and all worked for like 5 minutes, than all started appearing again, can't access winCP, can't open task manager to see whats freezing my windows, cant open any other app. Really weird, naturally I suspected some malware so I tried downloading and using CC cleaner and Malwerbytes to scan, in normal and safe mode, with ESS (if managed for few seconds before it froze system) and without it, and found nothing bad on my system. Obviously I am coming here after a lot of trial and errors and my PC is running good entire day without Eset. My license is still valid for an entire year so I would like to continue to use Eset. If someone can help I can try to reproduce problems and try to record some logs maybe. I am using Win 10 Pro x64 v2004 build: 19041.610 with all latest drivers for my hardware, I supplied speccy text file of my system. Weird it says my firewall is handled by Eset, while in my settings it clearly says Windows defender because I uninstalled Eset.

Thanks for all your help

The last part sounds like eset hasn't been fully removed. I presume you used the uninstaller at https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool try that again in safe mode then download eset again. Version 14 has been around for a bit so wondering if that could help

Link to post
Share on other sites
  • Most Valued Members
21 hours ago, Marcos said:

Please configure Windows to generate complete memory dumps as per https://support.eset.com/en/kb380.

When the issue occurs, trigger a manual crash to generate a memory dump. When done, compress the dump, upload it to a safe location and drop me a personal message with a download link. Also provide logs collected with ESET Log Collector.

Last but not least I'd recommend uninstalling Malwarebytes and keeping it only as a second-opinion on-demand scanner without its drivers loaded.

Just a heads up there seems to be a few accounts being made and posting exactly the same as someone else has previously. This happened a few months ago and the accounts then would answer with issue solved. I'll post the original bellow. I presume once this post is forgotten about they will try to edit it with spam links

 

Link to post
Share on other sites
Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...